May 2019 – Present · 6 yrs 10 mos

• Reviewing loan applications to ensure all necessary documentation (Closing Disclosure, Note Document, Loan Application), FZD, Hazard, Flood policy, Appraisal Document, and Deed of Trust is complete and accurate.
• HUD verification to verify whether the initial escrow taxes were paid or not.
• Entering loan application information into the loan origination system.
• Ensuring that all loan applications comply with federal, state, and local regulations.
• Verifying the authenticity of documents provided by the borrower, such as income statements, credit reports, and property appraisals.
• Conducting quality control checks to ensure the accuracy and completeness of loan files.
• Preparing and maintaining reports on loan application statuses and other relevant metrics.
• Monitored 15+ team members for maintaining excellence in service operations with regards to metrics, SLAs, and shrinkage.
• Assist in training for new team members on the Loan review system.

May 2019 – Present · 6 yrs 10 mos

• Accenture (Meta)
• Monitor and review user-generated content, including text, images, videos, and other media, to ensure compliance with community guidelines and policies.
• Enforce content policies by removing or flagging inappropriate, harmful, explicit or illegal content
• Generate reports on content moderation activities, including the volume of content reviewed, types of violations, and actions taken.
• Provide feedback on content policies and moderation process to improve efficiency and effectiveness.
• Assist in training new content moderators on guidelines, policies, and best practices.
• Familiarity with social media platforms and content management systems.
• Monitored 20+ team members for maintaining excellence in the service operations with regards to metrics, SLAs, and billing hours.
• POC of maintaining maximum billable (Billings) for 150 team members, including SME, and consistently meeting the numbers with regards to Shrinkage calculation.
• Creating WBR decks for two different contracts on a weekly basis and cross-validated with stakeholders before client call.

May 2017 – May 2019 · 2 yrs

• Customers begin by registering on the platform, providing basic information such as name, restaurant name, restaurant address, phone number, and email ID in JIRA Tool.
• Verifying commonly accepted government-issued IDs, restaurant, and customers' addresses.
• Accurately categorize food items based on type, cuisine, dietary restriction, and other relevant criteria.
• Maintain and update the food item database, ensuring all entries are current and correctly categorized.
• Regularly review and audit the categorization of food items to ensure consistency and accuracy.
• Analyze client feedback and ordering patterns to identify areas for improvement in the categorization system.