Feb 2024 – Aug 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Enterprise Account Ownership: Managed a portfolio of 100+ SMB and mid-market clients, delivering SaaS-based Group Health Insurance (GHI/GMC) solutions. Acted as the primary point of contact throughout the customer lifecycle, ensuring seamless onboarding, adoption, and long-term value HR leaders, and CFOs to align platform capabilities with organizational goals.
• Customer Retention & Renewals: Drove 90%+ renewal rates by nurturing strong stakeholder relationships, identifying risks early, and implementing retention strategies. Collaborated closely with CHROs, HR leaders, and CFOs to align platform capabilities with organizational goals.
• Strategic Planning & Success Reviews: Led structured QBRs and success planning sessions with client stakeholders to track KPIs, platform adoption, and business impact. Created tailored success plans to drive feature utilization and customer satisfaction.
• Executive Reporting & Insights: Delivered regular reporting and dashboards to clients and internal leadership. Highlighted product usage trends, ROI metrics, and engagement health to support proactive account management and reduce churn risk.
• Stakeholder Management & Advocacy: Served as a trusted advisor to C-level and VP-level stakeholders. Facilitated client advocacy and referrals by consistently delivering value and solving business challenges through platform capabilities.
• Customer Experience & Escalation Handling: Ensured high NPS and CSAT scores by delivering timely, value-driven solutions and managing escalations with empathy and accountability.
• Market & Competitive Intelligence: Conducted research on competitor SaaS offerings, customer trends, and industry benchmarks to position Nova’s platform effectively and drive strategic decision-making.

Jul 2021 – Jan 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• Key Client Relationship Management: Served as the primary point of contact for key clients, ensuring seamless communication between customers and internal teams while addressing client needs proactively.
• Business Development and Revenue Growth: Generated new business from existing clients and established relationships with potential customers, contributing to increased revenue through up-selling and cross-selling strategies.
• Client Needs Analysis and Problem Resolution: Acquired a deep understanding of client requirements, anticipated challenges, and worked closely with internal teams to ensure timely delivery of solutions and services.
• Sales Collaboration and Profit Maximization: Worked alongside the sales team to drive profitability by identifying opportunities for up-selling and cross-selling, optimizing value for both clients and the company.
• Performance Tracking and Reporting: Prepared regular progress reports and forecasts using key account metrics, providing insights to internal and external stakeholders for strategic decision-making.

Jul 2020 – Jul 2021 · 1 yr · Bengaluru, Karnataka, India

• Client Relationship Management: Served as the primary liaison between key clients and internal teams, ensuring smooth communication, timely issue resolution, and high client satisfaction.
• Business Development and Revenue Growth: Expanded business opportunities by acquiring new clients and strengthening relationships with existing ones, driving revenue growth through up-selling and cross-selling strategies.
• Key Account Strategy and Execution: Developed and implemented account management strategies by thoroughly understanding client needs, anticipating challenges, and aligning solutions with business objectives.
• Sales Collaboration and Profit Maximization: Worked closely with the sales team to identify revenue-generating opportunities, optimize account profitability, and execute strategic initiatives for long-term growth.
• Performance Analysis and Reporting: Prepared detailed reports and forecasts using key account metrics, delivering data-driven insights to internal and external stakeholders for informed decision-making.

Apr 2017 – Jun 2017 · 2 mos · Surat Area, India

• FTCash is a payments platform bringing all payment modes under one application.
• Sales of online web-based payment application.
• Encouraging the Merchants in using FTCASH
• Doing a research on the competitors of FTCASH
• Activating the inactive merchant base by solving issues related to application.