Prashant Kumar

Software Engineer

New Delhi, Delhi, India4 yrs 9 mos experience

Key Highlights

  • Experienced in application support and system administration.
  • Proficient in Linux and troubleshooting complex systems.
  • Skilled in customer interaction and requirement gathering.
Stackforce AI infers this person is a skilled Application Support Engineer with expertise in SaaS and system administration.

Contact

LinkedIn

Skills

Core Skills

Application SupportSystem Administration

Other Skills

AWS LambdaAlert LogicAmazon Web Services (AWS)Analytical SkillsAnsibleApacheBash ScriptingChange managementChefConfigurationCustomer interactionIDSIncident ManagementInstallationInternet of Things (IoT)

Experience

Oracle

Senior Engineer

Jun 2025 – Present · 9 mos · Noida, Uttar Pradesh, India · Hybrid

Fortra

Support Engineer

Jan 2024 – Jun 2025 · 1 yr 5 mos · Hyderabad, Telangana, India

Ptc

Cloud Service Ops Engineer

Apr 2022 – Oct 2023 · 1 yr 6 mos · Gurugram, Haryana, India

Ameyo

Applicaton Support Engineer

Mar 2021 – Apr 2022 · 1 yr 1 mo · Gurugram, Haryana, India

  • Working as an Application Support Engineer,
  • responsible for handling Software related
  • issues over Linux platform (systems and
  • servers) and also responsible for all change
  • management and release upgrade activity,
  • Installation of complete Contact Centre Suite
  • on client's premises.
  • Tuning of Ameyo Application for maximum
  • productivity in Predictive, Preview, and
  • Progressive dialing.
  • Installation and configuration of media cards
  • like Sangoma, Digium into a call server.
  • Installation, configuration, and
  • troubleshooting of other media gateways
  • devices like Patton and sangoma.
  • Installation and configuration of IP Phones
  • and softphones like Zoiper, X-lite
  • Work on several types of tools like putty,
  • VNC, Wireshark and TCPdump.
  • Installation, Configuration and
  • troubleshooting of various types of OS (Linux
  • and Windows)
  • Designed & implemented customization like
  • VR's, Report's and Automation Modules
  • Customer interaction for requirement
  • gathering and application consultancy
  • Installing, supporting and maintaining servers
  • or other computer systems; planning and
  • responding to service outages and other
  • problems.
LinuxInstallationConfigurationTroubleshootingCustomer interactionChange management+3

Education

Greater Noida Institute of Technology(GNIOT)

Bachelor of Technology - BTech

Jan 2016 – Jan 2020

Central Board of Secondary Education

Intermediate — PCM

Apr 2014 – May 2015

Central Board of Secondary Education

High School — Science

Apr 2012 – Jun 2013

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