ASWATHY CHANDRAN

Operations Associate

Kollam, Kerala, India15 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proficient in managing customer relationships and technical support.
Experienced in HR documentation and compliance tracking.
Skilled in data analysis and reporting using Excel.

Stackforce AI infers this person is a skilled professional in HR and customer relationship management within the IT and service sectors.

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Skills

Core Skills

Customer Relationship Management (crm)It Systems DevelopmentHuman Resources (hr)

Other Skills

AdministrationAttendance ManagementChemistry EducationClient Issue ResolutionClient PresentationCoordinating MeetingsCustomer InteractionCustomer Service SystemsData EntryDigital Marketing CommunicationsDocument Lifecycle ManagementHuman Resources Information Systems (HRIS)IP TechnologiesIT sectorInteragency Coordination

Experience

India post – department of posts, government of india

Gramin Dak Sevak (GDS)

Apr 2025 – Present · 11 mos

Used core postal IT software for managing mail dispatch, logistics, and cash transactions. Maintained backend digital records for postal services using system-based modules. Handled customer service interactions via digital tools and ensured issue resolution. Generated daily reports and delivery logs using Excel and internal tracking systems. Provided backend tech support for India Post Payments Bank (IPPB) operations. Coordinated with central software teams for updates, queries, and issues. Digitized customer transaction data and ensured secure handling of all information. Assisted postmasters in tech-based customer feedback systems and outreach tools.

Sales TrackingCustomer InteractionReporting SystemsMicrosoft ExcelTechnical SupportData Entry+2

Xkren technologies

Relationship Executive

Sep 2021 – Sep 2022 · 1 yr

Maintained customer database. Tracked client requirements and mapped them to tailored IT and digital service solutions. Coordinated backend operations for software-based marketing and onboarding campaigns. Created and managed client documentation including proposals, contracts, and updates. Utilized Excel and other Office tools for sales tracking, feedback metrics. Monitored KPIs via dashboard systems and presented insights to senior leadership. Provided technical support during client meetings and product demonstrations. Worked with internal IT teams for issue resolution, deployment coordination, and system feedback.

Sales TrackingClient PresentationMicrosoft ExcelKPI DashboardsTechnical SupportCustomer Relationship Management (CRM)+1

Wyte portico hotel

Human Resources Intern

Jan 2020 – Present · 6 yrs 2 mos

Used MS Word and Excel to maintain and update HR documentation and employee records. Assisted in digital tracking of attendance, leave, and compliance reports. Supported internal coordination of recruitment activities using basic HRIS tools. Gained initial exposure to IT-enabled employee lifecycle documentation processes. Participated in data entry for payroll and internal communication systems.

Microsoft WordMicrosoft ExcelHuman Resources Information Systems (HRIS)Data EntryHuman Resources (HR)

Maria hospital

Human Resources Intern

Jan 2010 – Jan 2019 · 9 yrs

Used MS Word and Excel to maintain and update HR documentation and employee records. Assisted in digital tracking of attendance, leave, and compliance reports. Supported internal coordination of recruitment activities using basic HRIS tools. Gained initial exposure to IT-enabled employee lifecycle documentation processes. Participated in data entry for payroll and internal communication systems.

Microsoft WordMicrosoft ExcelHuman Resources Information Systems (HRIS)Data EntryHuman Resources (HR)