Arvind L

Operations Associate

Thovalai, Tamil Nadu, India5 yrs experience

Key Highlights

Experienced in providing T1 & T2 support for CRM applications.
Skilled in troubleshooting complex technical issues.
Proficient in technical writing and teaching technical concepts.

Stackforce AI infers this person is a Technical Support Specialist with a focus on CRM and IT recruitment.

Contact

Skills

Core Skills

Incident ManagementTechnical Support

Other Skills

Applicant Tracking SystemsCeipalClient OnboardingCloud ApplicationsContent Management Systems (CMS)Contract RecruitmentGoogle AdsGoogle AnalyticsHuman Resources (HR)IT RecruitmentITIL Process ImplementationInternal CommunicationsJiraLeadsquaredMicrosoft Outlook

About

Skills pay the bills.

Experience

5 yrs

Total Experience

1 yr

Average Tenure

Current Experience

Sm marains

Application Support Analyst

Nov 2023 – Oct 2025 · 1 yr 11 mos · Nagercoil, Tamil Nadu, India · On-site

Application support analyst with 2 years of experience providing T1 & T2 support for CRM applications. Skilled in troubleshooting & resolving complex technical issues, application crashes, new end user access. Proficient in using Jira, sales force for incident management, & timely resolutions. Proficient in technical writing, creating help documents, and accurately teaching technical concepts to both technical and non-technical audiences.

Incident ManagementTroubleshootingTechnical WritingSalesforceJiraTechnical Support