Aruj .

Business Development Executive

Gurugram, Haryana, India4 yrs 7 mos experience
Highly Stable

Key Highlights

  • Engineered onboarding for 150-300+ employees annually.
  • Achieved 80% client renewal rate in challenging environments.
  • Selected for WWF India's 2025 annual summit.
Stackforce AI infers this person is a Sales and Training Professional with expertise in EdTech and E-commerce.

Contact

Skills

Core Skills

Training & DevelopmentQuality AssuranceSales EnablementClient RetentionSales ManagementBusiness Development

Other Skills

Account PlanningBusiness Intelligence (BI)Business NegotiationBusiness PlanningBusiness Relationship ManagementBusiness-to-Business (B2B)C-LevelCoachingComplaint ManagementConsultative SellingCustomer Relationship Management (CRM)Customer RetentionCustomer ServiceDaily ReportsDecision-Making

About

My career has been a true roller coaster—fuelled by bold challenges, unexpected turns, and exhilarating peaks across consulting, EdTech, e-commerce, the nonprofit world, and high-velocity corporates. From my very first induction as a trainer navigating a fast-growing business, to being a representative of a global conference for WWF India with directors from seven nations, every twist on this ride has taught me to thrive on change, scale, and impact. I’ve engineered onboarding and upskilling journeys for 150–300+ employees a year, leading teams through rapid loops of growth by developing high-engagement blended learning and workshops. These programs consistently boosted early productivity by 35%, lifted leadership readiness by 35%, and pushed hundreds of talented people up the next climb—20% of new hires ascended into leadership or cross-functional roles under my mentorship. Along the way, I discovered my passion for optimization—designing and running 30+ quality audits annually to cut errors by 25% and raise the safety bar on operational and compliance tracks by 30%. Whether launching new SOPs, building team capabilities, or deploying process breakthroughs, I’ve made it my mission to ensure every descent is met with a powerful surge upward. In the business car of this journey, I’ve consistently smashed tough targets: guiding sales and service teams to an 80% client renewal rate, expanding the loyal customer base by 25%, and leading high-performing teams to break the ₹21M sales ceiling—plus generating millions more in new business at every turn. Teamwork, consultative coaching, and strategic mentorship are my favorite loops, with every ride delivering 10–40% jumps in morale, engagement, and results. The highlight? Being chosen as on of few participants for WWF India’s 2025 annual summit—bringing together international minds, sharing transformative learning, and steering strategic planning with leaders from across the globe. Core tracks I ride best: Training & Development | Business Development | Operational Excellence | Sales Enablement | Quality Assurance | Client Retention | Onboarding | Program Management | Cross-Functional Collaboration | SOP Development | Workshop Facilitation | Performance Analytics | Stakeholder Engagement Every role, every turn, every “up” and “down” has built a toolkit of agility, creativity, and relentless results-focus. I turn rapid change into momentum, setbacks into lessons, and big goals into new record heights—for organizations and their people. If you’re ready to join me on the next exhilarating loop—let’s connect!

Experience

4 yrs 7 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 7 mos
Current Experience

Wwf-india

Assistant Manager - Quality Analyst Training and Development

Oct 2024Present · 1 yr 7 mos · Delhi, India · On-site

Training Program DevelopmentGrowth StrategiesOnboardingSales OperationsPerformance ImprovementTraining & Development+1

Vaco binary semantics llp

Sales Trainer

Aug 2023Oct 2024 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

  • Delivered curriculum and learning materials tailored to new employees, emphasizing high sales performance and process compliance.
  • Created course materials and training manuals aligned with specific organizational training requirements.
  • Assisted the Sales Operations team in optimizing day-to-day processes for enhanced efficiency.
  • Implemented engaging classroom experiences for new and existing employees via video calls.
  • Monitored quality reports and devised curriculums for process improvement.
  • Crafted assessments to gauge employee comprehension.
  • Managed multiple projects concurrently, defining training materials for both online and face-to-face sessions.
  • Disseminated training dashboards for PAN India agents, providing insights into training effectiveness.
  • Published performance analysis reports.
  • Developed SOPs and training curriculum for Manager Level Trainings, ensuring alignment with organizational goals and standards.
  • Led classroom training initiatives for Assistant Sales Managers (ASM), State Heads, and City Managers nationwide.
  • Ensured training consistency and effectiveness across all regions.
  • Delivered product process training, including tools and CRM training modules.
  • Enhanced manager proficiency and streamlined client interaction, with a focus on Quality Assurance (QA) reports and quality metrics.
  • Strategized field training sessions with Sales Operations teams, delivering training objectives in real-world scenarios.
  • Mentored and coached new trainers, facilitating buddy-up sessions for program implementation.
  • Guided new trainers through training requirements, QA metrics, and refresher training session management.
  • Developed self-learning materials for sales teams.
Training ManualsPresentationsTraining Program DevelopmentPresentation SkillsDaily ReportsOnboarding+3

Indiamart intermesh limited

Manager Client Services

Apr 2023Jul 2023 · 3 mos · Noida, Uttar Pradesh, India

  • Managed recruitment, training and development for a highly effective servicing team.
  • Exceeded established KPIs, ensuring minimum Turnaround Time (TAT) of 1 day for
  • both internal and external tickets, achieving 80% renewal rate, and improving Early Churn (EC) and Voice of Customer (VOC) metrics by 15%.
  • Resolved complex issues with high-profile customers, successfully retaining their loyalty and expanding return customer base by 25%.
  • Coached and mentored team to excel in consultative sales and negotiation techniques, leading to 40% increase in individual sales performance
Customer RetentionQuotationsService LevelsCustomer ServiceAccount PlanningPartner Relationship Management+8

Ixambee.com

5 roles

Business Development Manager and Sales Coach

Dec 2021Apr 2023 · 1 yr 4 mos · Noida, Uttar Pradesh, India

  • Orchestrated and motivated team of 12 sales professionals, surpassing revenue targets of 21.6 million for FY 2022-23.
  • Proactively identified, recruited, and trained new hires and existing employees,
  • imparting best practices, procedures, and sales strategies resulting in 20% increase in individual sales performance.
  • Strategically identified and pursued lucrative business opportunities, generating 5 million in new company revenue and improving bottom line profit by 15%.
  • Diligently monitored and evaluated sales team performance, providing constructive feedback and implementing tailored performance improvement plans, resulting in 10% increase in overall sales productivity
Sales AnalysisCoachingGrowth StrategiesComplaint ManagementSales OperationsNew Launches+3

Sales Business Development Manager

Jun 2021Apr 2023 · 1 yr 10 mos · Noida, Uttar Pradesh, India

Customer RetentionBusiness DevelopmentDigital SalesMicrosoft ExcelSales PlanningSales Consulting+6

Assistant Sales Manager

Apr 2021Jun 2021 · 2 mos · Noida, Uttar Pradesh, India

Sales Team Lead

Jan 2021Mar 2021 · 2 mos · Noida, Uttar Pradesh, India

Intern

Oct 2020Dec 2020 · 2 mos · Noida, Uttar Pradesh, India

Education

Greater Noida Institute of Technology(GNIOT)

B.tech — Electronics

Jul 2012Jul 2016

Radiant International School - India

Class XII — Science

Jan 2011Jan 2011

Delhi Public School Patna

Class X — Science

Jan 2009Jan 2010

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