Jun 2023 – Sep 2024 · 1 yr 3 mos

• As a Director of Customer Engagement & Partnership, my role is focused on building and maintaining strong relationships with customers, and establishing strategic partnerships to enhance the organization's growth and success.

Oct 2020 – Jun 2023 · 2 yrs 8 mos

• Leading and developing a strong and success-driven sales team across the US, UK, EU, LATAM & Middle East regions
• Creating and driving new business revenue(s) within your regional Retail and Direct Consumer Brand target client base
• Managing our personal Sales pipeline through first engagement to deal close.
• Maintaining consistent forecast accuracy and client/opportunity details in SFDC CRM
• Working alongside NU Tech partners on client engagements and prospecting
• Driving brand awareness campaigns and lead generation via networking, tradeshows, and networking events.
• Working with our Marketing team to prepare collateral that help us to secure meetings and close business.
• Client account management and new customer acquisition in the region for CPG, Retail and Logistics industries
• Build/maintain client relationships, expectations/escalation management and be the SPOC for all program-related activities
• Manage communication, SLA/KPIs metrics, risk management, costs, SOWs/CRs, managed services
• Identify new demand items and scope, facilitate meetings for analysis, estimate project scope and define resource requirements, release planning, and facilitate prioritisation meetings
• Identify and develop new streams for long-term revenue growth and maintain relationships with customers to achieve repeat/ referral business
• Email campaigns: Turn email marketing into a thriving and valuable lead generation channel
• LinkedIn: Ideate, plan, and implement targeted LinkedIn campaigns that get results
• Content syndication and partner marketing: Identify opportunities to generate leads from other web properties with domain authority, manage the implementation, and own the results.
• Direct and work with the delivery & operation team towards the successful execution of assignments

Jun 2019 – Sep 2020 · 1 yr 3 mos · Gurgaon, India

• Responsible for creating a strong pipeline of engagements for new account openings with strategic accounts globally
• Account Management – Multi-million dollar pharma client
• Expanding existing client relationships
• Manage and oversee end to end event management
• Event operations

Nov 2017 – May 2019 · 1 yr 6 mos · Chandigarh Area, India

• We find the right new prospects and to fix appointments with key decision-makers in order to build relationships that can eventually convert into sales. However, companies that try to do this themselves are often frustrated by the meager returns they get on the huge investment of time, effort, and resources that this requires. On the flip side, handing over such a critical job to cold callers and generic sales talkers yields poor results and can also lead to shut doors. So reaching out to the right decision-makers at prospective client companies quickly and effectively requires expertise, experience, and access to current, high-quality information.
• Responsibilities Includes:
• Account management
• Approaching decision makers and maintaining relationships for current and future business
• C, V and D-level Interaction
• Client acquisition
• Business Development and lead generation
• Strategic Consulting, including business plan & Sales Strategy Development
• Market Research/Analysis and Understanding Industry Trends

Apr 2014 – Mar 2017 · 2 yrs 11 mos · Chandigarh Area, India

• Job Responsibilities:
• Train new hires on the process related to Comcast Services
• Rigrous training on Internet troubleshooting
• Tool training and hands on
• Preparing reports on Excel and reporting to the management
• Preparing and improving training material
• Created capsule training modules for the agents with low performance
• Maintaining feedack and development plan
• Conducting Daily Online Tests during training
• Regular team hurdles with on-floor agents/managers for new updates related to the process
• Driving Soft Skills and Customer Handling skills through Mock Calls with Trainees
• Conducting and managing process certification after successful completion of the training
• Managing Nesting phase and ensure adherence to the quality scores as per client requirements

Oct 2012 – Sep 2013 · 11 mos · Mohali