Jun 2021 – Nov 2022 · 1 yr 5 mos

• At PowerServ, I currently lead all aspects of people operations and am responsible as an executive stakeholder reporting directly to the CEO and COO. I lead a team of 5 HR Professionals including junior and senior associates performing HR operations /L&D /Payroll /Recruitment/Talent Acquisition activities managing 500+ global resources for the BPO service giant. Previously at OPKe I performed in a similar capacity as the talent and people operations leader and business partner, directly managing a team of 15 HR executives and directly reported to the Chief HR Officer for OPKe India with dotted line reported to the CEO and the Board of Directors.

Nov 2018 – Jun 2021 · 2 yrs 7 mos · Gurgaon, India

• Result oriented HR professional with 8+ years of experience acquired in various industries. Excelled as a strategic business partner to senior management in supporting growth by designing and implementing effective people programs.
• Experienced in HR Operations/ Employee Relations, talent management, policy implementation, HR Systems deployment and management, talent planning, performance reviews as a business partner to senior management. Demonstrated leadership in end-end HR Business Operations including people consulting across prominent Indian BPO, Financials Services and IT services companies.
• HR Business Partner and HR Operations Management: Acted as HR Business Leader responsible for approx. 500 employees for a 1500 employee company, responsible for all aspects of HR operations and engagement with senior mgt.
• HR Team Leader: Directly managed 3 HR executives and 10 HR /L&D /Payroll /Recruitment analysts, reporting directly to the Chief HR Officer & VP in India.
• Change Management and Employee Engagement: Organizing team building sessions for motivating the employees and enhancing org culture
• Onboarding Documentation: Facilitating & streamlining the process for onboarding , implemented process excellence, digitization and controls in the hire to retire processes incl. documentation and training
• Formulating strategic HR plans & policies: Developed HR Ops playbook, C&B, T&L, Reimbursment Policies, EHS and Sexual Harassment Ombuds process, L&D and License to Operate processes, Process Manuals, including revision and implementation of policies aligned with organizational goals
• Organisational & Leadership Communication: Responsible for all aspects of internal and external leadership communication including operating, tactical and strategic announcements as a front end communication leader for senior management, overseeing corporate communication for over 500 employees in the India BPO operations for OPKe

Feb 2018 – Nov 2018 · 9 mos · Gurgaon, India

• Recruitment:
• Establishing recruiting requirements by studying organization plans and objectives; interfacing with the managers to discuss needs
• Conducting employment interviews and termination exit interviews and subsequently compiling and distributing acquired information
• Handling screening and short-listing of profiles as per the requirement; negotiated on salaries and finalized as per the offer; also maintaining documents of new joiners
• Monitoring online applications and sourcing database throughonline search, networking , head hunting and referrals
• Updating and tracking recruitment files, placing job advertising across appropriate media, and monitoring internal job postings
• HR Operations:
• Managed the leave and attendance record of employees, processing salary for the employees & sharing the same with Finance Department
• Designing new policies, conducting sessions & designing and executing of a dynamic employee engagement framework & resolving issues/ grievances
• Creating Attrition tracker report for all the functions in the organization
• Ensuring on-time completion of joining formalities, on-boarding & induction of the new joinees
• Formulating policies related to induction & other employee related activities
• Employee Engagement:
• Planning and organizing events and fun activities such as festive celebration for employee engagement and other common celebrations
• Sending birthday mailers, organizing event for birthdays & other occasions
• Introducing new employee orientation, innovative online and offline programs for employees at all levels and new communication tools to improve morale and engagement.

Aug 2016 – Feb 2018 · 1 yr 6 mos · Gurgaon, India

• Recruitment (PAN India)
•  Resourcing, screening and short listing resumes for all Pan India through various job portals or else internal reference, head hunting.
•  Short listing the resumes based on desired skills and experience.
•  Advertising vacancies, screening and short listing resumes.
•  Preparing offer letter, employment contract and job descriptions, completing joining Formalities and documentation
• HR Administration(PAN India)
•  Compilation & processing of attendance data in attendance system.
•  Maintaining employees personal files and records, communicating HR policies & across the organization at all levels.
•  Designed Policies and Various HR Forms and Induction Program.
•  Tracking attendance, maintaining leave records, PF records, issue letters, etc.
•  Preparation of full and final settlement generation of Experience Letters, Relieving Letters.
•  Keeping track of Confirmation, Appraisals, and Increments of employees.
•  Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, relieving letter, etc.
• Employee Engagement (PAN India)
•  Celebrations - Diwali, Holi Festival, and other company events
•  Effectively managing welfare measures, management - employee get together, picnics & parties.
•  Developing employee engagement programs like Initiated and administered a welcome-mail policy to all new joiners, Initiated regular Birthday mailers & celebration policy.

Jun 2013 – Jul 2016 · 3 yrs 1 mo · Gurgaon, India

• New Hire management
• Working daily from pre-joining to post joining process i.e. sending the temp Id’s to candidate, issuing of offer letter, appointment letter, online application form, generation of Ecode, maintaining of proper tracker, proper verification of documents etc.
• Maintaining new hire employee files.
• Payroll Operations:-
• Maintaining the attendance of the employees by Bio-Metric attendance system and generating punctuality reports on regular basis.
• Generating Manpower report on daily and monthly bases and submitting to the management.
• Maintaining the attendance manually also, if the Bio-metric will have problem we can have the manual attendance.
• Maintaining the leave balances and records of all employees.
• Performance Appraisal:-
• Conducting yearly review of performance for all the employees of the organization.
• Organizing self and managerial reviews on the bases of these reviews preparing the final report and submitting to the management.
• According to the rating the promotions, increments and bonuses are finalized.
• HR Policies, Procedures and HRIS:-
• Designing and formulating HR policies, Processes and Procedures that meet the growing needs of employees.
• Responsible for grievance handling and all matters related to disciplinary actions.
• Maintaining all the employee’s personal files with all necessary documents.
• Maintaining the same in the soft copy which can be easily asses by the management.
• Generating monthly HRIS report and sending to the management to get the clear idea about the current manpower.
• Training and Development:-
• Plan, organize & co-ordinate fun events for support & operation staff employees.
• Communicate & co-ordinate with employees in order to ensure involvement & participation of employees in department specific initiatives.

Dec 2012 – Jun 2013 · 6 mos · New Delhi Area, India

• Roles and Responsibilities:
•  Acquired new clients and explained SEO offerings.
•  Arranged appointment with the clients and getting the leads converted to sales.
•  Followed up with head office and design team to ensure timely closure on client requirements.
•  Helped clients with Payment gateway page setups.

Mar 2011 – Apr 2012 · 1 yr 1 mo · East of Kailash

• Conducted exhibitions, events, preparing model photograph presentations for client selection.
• Engaged in Hiring freelancing models for different kinds of events and making arrangements for them. Managed Model portfolio in company records and updating them on timely basis.