Zahid Hussain (zaahd.eth)

Business Development Executive

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in driving sales growth.
Expertise in Online Reputation Management.
Strong background in customer service and support.

Stackforce AI infers this person is a Social Media and Customer Experience Specialist in the Fintech industry.

Contact

Skills

Core Skills

Online Reputation ManagementCustomer ExperienceCustomer SupportLead Generation

Other Skills

Conflict ResolutionCustomer Escalation ManagementCustomer Relationship Management (CRM)Fleet ManagementSocial MediaSocial Media CRM

About

I am a Social media Executive with varied interests and extensive customer service and sales experience who had a track record of driving increased sales, improving buying experience, and elevating company profile. / Started my career with Expedia and moved to AZUGA Inc. managing customer sales of their GPS Fleet Products. Scrolling through my social media piqued me into discovering a whole new career for me, which is Online Reputation Management and here I am now handling Social media for Coinswitch. Always up to have a quick chat. So, drop in. :)

Experience

Coinswitch

Sr. Customer Experience Analyst

Jan 2022 – Present · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

At CoinSwitch, my mission involved aiding and educating millions of Indian crypto investors. We played a vital role in addressing user inquiries through various social channels like Twitter, Facebook, and more. This encompassed not only email-based support but also proactive outbound aid with managing the Playstore reviews. The overarching goal was to foster an active assistance & dynamic support environment, empowering our crypto users with valuable insights and awareness on how to manage their crypto assets.

Online Reputation ManagementSocial Media CRMCustomer Escalation ManagementConflict ResolutionCustomer Experience

Conneqt business solutions limited

ORM Specialist

Sep 2020 – Jan 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India

Organization Formerly known as TATA Business Support Services
Communicated with co-workers to establish in-house communication with clients and other departments, piloted the disbursement of queries on social media that in turn prevented customer dissatisfaction.
Managed a brands social media accounts and monitored Ads engagement for a better lead conversion rate.
Coordinated and supported the remote training of new employees so as to ensure that they are accustomed to company policies while exceeding set goals and increasing overall productivity of the company.
Provided remote support to the customer relationship department by prioritizing and responding to the inquiries of prospective customers while addressing the complaints of active customers.

Online Reputation ManagementCustomer Escalation ManagementConflict ResolutionCustomer Support

Azuga, inc.

Lead Generation Specialist

Nov 2019 – Jul 2020 · 8 mos · San Francisco Bay Area

Aligned with Sales, Service & Inbound teams to Identify, maintain a database of Leads, and leverage a strong network of existing customer portfolios for new opportunities.
Sourced & generated Quality business prospects across transportation industry via surveys, opinion polls, email marketing & Promotional campaigns.
Created comprehensive reports by infusing parameters related to the product for the product specialists based on the customer data.

Fleet ManagementLead Generation

Expedia group

Customer Support

Jan 2018 – Jan 2019 · 1 yr · Bengaluru, Karnataka, India

Responsible for optimizing value and best-in-class services, managing sales for the European Based process of Expedia. (Sales)
Interactions with clients on a day-to-day basis to keep them well informed on their itineraries and planning their schedule. (Services)
Consistent coordination with promotions team to create the utmost premier experience for our premium clients. (Services)