Lipsa Mishra

Head of Growth

Bengaluru, Karnataka, India7 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in community development and customer success.
Strong background in influencer and social media marketing.
Proven ability to drive growth and retention strategies.

Stackforce AI infers this person is a Customer Success and Marketing professional with expertise in community engagement and digital marketing.

Contact

Skills

Core Skills

Customer SuccessCommunity DevelopmentMarketingBusiness DevelopmentCustomer ServiceEducation

Other Skills

Academic AdministrationBankingClient AcquisitionCommunicationCustomer SupportDigital MarketingElectronicsEngineeringFreelancer AcquisitionGrowth Community DevelopmentInfluencer MarketingLecturingMarket ResearchMicrosoft WordOnline Reputation Management

About

Currently working in developing community and managing customer success at StockGro – India's first and largest 'Social Investment' platform aimed at helping you master the art of “Trading & Investment”. A quick learner and my never give up attitude helped me to get back into career after a break of 4 Years and have hands on experience in Influencer and social media marketing and have sound technical and tool knowledge.

Experience

Stockgro

All things at community and growth

Sep 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India

Nurturing a thriving StockGro community.
Driving growth strategies and expansion opportunities.
Ensuring exceptional customer success and satisfaction.
Gathering and acting on user feedback.
Minimizing customer churn and maximizing retention.
Data-driven insights for informed decisions.
Collaborating across teams for seamless customer experience.
Online Reputation Management
Helping Community team with event deliverables tracking and reporting.
Skills: Customer Support · Online Reputation Management · Growth Community Development ·

Customer SupportOnline Reputation ManagementGrowth Community DevelopmentCustomer SuccessCommunity Development

Unschool

Marketing Operations Intern

Jan 2021 – Mar 2021 · 2 mos · Hyderabad, Telangana, India

Market the Unschool courses to students across various colleges in the country
Market research to identify the target market for the products
Promotion (Sales and Marketing) of Unschool products through various marketing channels.
Market Expansion and market penetration.
Handling management and technical tasks

Market ResearchSales and MarketingMarketing

Kaagaz scanner

Customer Success and Marketing Consultant (Part Time)

Dec 2020 – Aug 2022 · 1 yr 8 mos · Gurugram, Haryana, India

Online Reputation Management
Market research to reach out to Micro Influencers to promote Kaagaz app
Monitor customer escalations and issues on playstore/app store on a daily basis
Drive marketing features and interact closely with stakeholders for customer satisfaction
Secondary research to find out schools and institutes to approach for partnerships
Engage with the app users via Google Play Platform to understand the positives and negatives of the application
Report to the Technical Team on the feedback on daily basis to improvise the application
Involved in answering the user concerns via mail and social media handles
App Review Analysis
Extraction and cleaning of digital data of school and college
influencer marketing, YouTube marketing, digital marketing

Online Reputation ManagementMarket ResearchInfluencer MarketingDigital MarketingCustomer SuccessMarketing

Socio story

Social Media Marketing Intern

Sep 2020 – Nov 2020 · 2 mos

Worked on Social Media Marketing projects. The project was aimed to launch a
theme-based promotion on webinars. As part of the project, she designed various banners, mailers
by understanding the design briefs and promo specifications. she also strategized and promoted
the organization’s webinar on different social media platforms and gained insights in media
promotion.

Social Media MarketingMarketing