Jan 2022 – Jun 2024 · 2 yrs 5 mos · On-site

• Led & delivered 25+ strategic programs across areas of strategy, process, human capital, tech transformation.
• Stakeholder Management | Engaged with CXOs, internal working groups.
• Recruited consultants via direct & campus engagements for India, UAE & Egypt offices.
• Assisted Senior Leadership in developing 50+ proposals & actively engaged in sales pitches with Partners.
• Created Thought leadership articles & videos.
• Key Consulting Engagements/ Programs:
• Financial Services | Fee Income improvement, Corporate Banking – Front Office Productivity, Strategy Validation, Loyalty Strategy, Process Reimagination/ Cost Improvement, Outsourcing Partner Review, Learning Academy Strategy, End-to-end People Integration (M&A), Productivity Review, Senior Mgmt. Grade Alignment (M&A), Cross-Sell Program.
• Financial Technology | Core Banking Selection, Digital Banking Strategy, Commercial & Contractual Negotiation, Open Banking Strategy, Digital Banking Supplier Selection, Digital Bank Feasibility
• Non-Financial Services | Supermarket Strategy, Loyalty Program Design, Private Label Strategy, Facilities Management Strategy & Org redesign. Market & Competitive Assessment for Consumer Durables.

Jan 2021 – Dec 2021 · 11 mos · On-site

• Delivered 5+ strategic programs across areas of strategy, process, human capital, tech transformation.
• Led independent workstreams and delivered projects with direct impact.
• Guided junior consultants in program delivery and conducted mentorship sessions.
• Assisted leadership in business development activities.
• Key Consulting Engagements/ Programs:
• Financial Services | Target Operating Model (High Level Blueprint Design, Process Redesign, Organization Structuring, Branch Format Design, Impact Assessment), Strategy Planning Workshop Facilitation.
• Financial Technology | Digital Way Forward Roadmap (Digital Strategy, Digital Initiatives Use Case Development, Supplier Shortlisting, Customer Journey), Identity Access Management.

Jan 2020 – Dec 2020 · 11 mos · On-site

• Delivered 5+ strategic programs across areas of strategy, process, human capital, tech transformation.
• Delivered multi-million dollars strategic programs for banking clients.
• Assisted leadership in business development activities.
• Key Consulting Engagements/ Programs:
• Financial Services | Process Re-engineering (Trade Finance Unit).
• Financial Technology | Banking Functional Architecture Design, Application Rationalization, IT Infrastructure review, Core Banking selection program, Digital Banking Strategy & Supplier Selection.

Aug 2017 – Dec 2018 · 1 yr 4 mos

• Operations Head & Loans Department Head of Exceptionally Large Retail Banking Branch in Central India. I looked after general management including operations and credit portfolio of Bank Branch (Total Business - USD 50 Million approx or INR 3.53 Billion).
• Roles -
• Delivered End to End Solutions to retail clients by probing them about the needs and the business problems faced by them.
• Consulted clients on basket of financial products suited as per their risk profile by asking the right question.
• Helped clients in turnaround of their business by offering appropriate restructuring plan.
• Devised business strategy for the branch along with the Branch Head – Assistant General Manager (Business Mix – USD 50 million) for various corporates and maintained key client relationships.
• Devised various strategies for recovery of distressed and nonperforming accounts (Upgraded accounts –
• USD 1.40 million).
• Headed the Statutory Audits and Other External and Internal Inspections along with compliance.
• Reconciled a three-year-old clearing settlement account outstanding of USD 35,000 and recovered USD 32,000 from various non-clients of the Bank using persuasion.
• Directed all operational aspects including distribution operations, customer service, human resources, administration and sales.
• Increased recovery in Non Performing Assets (NPA) by applying various recovery methods.
• Managed the Statutory Audits and Other External and Internal Inspections.
• Sensitized employees towards the Vigilance and Fraud related matters.
• Evaluated Annual Appraisal for all the Supervisory employees in the branch.

Oct 2013 – Jul 2017 · 3 yrs 9 mos

• Responsibilities
• Headed three different branches in Chhattisgarh (India)- Korba (Business Mix – USD 1.26 million), Mana- Rural Branch (Business Mix – USD 1.40 million), Raipur – GE Road (Business Mix – USD 1.55 million).
• Developed Business Strategy for expanding the client base.
• Established strong relationships with vehicle dealers and builders in order to acquire new clientele for various financing products.
• Directed all operational aspects including distribution operations, customer service, human resources, administration and sales.
• Assessed local market conditions and identify current and prospective sales opportunities.
• Managed budget and allocate funds appropriately.
• Brought out the best of the branch’s personnel by providing training, coaching, development, and motivation.
• Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Shared knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Addressed customer and employee satisfaction issues promptly.
• Adhered to high ethical standards, and comply with all regulations/applicable laws.
• Networked to improve the presence and reputation of the branch and company.

Dec 2010 – Sep 2013 · 2 yrs 9 mos

• Headed Assets Department which covers Various Credit Facilities for Housing, Education, Vehicle, SME, Agriculture and Govt Sponsored Schemes like PMRY, SGSY..etc. and miscellaneous jobs at Branch Level.
• Misc Forex Services like Moneygram.
• Handling Import and Export Bills, Letter of Credit, SWIFT, Trade Finance including Bill Discounting/Negotiation.

May 2010 – Dec 2010 · 7 mos

• Worked in Forex and Loans Department at an Exceptionally Large Bank Branch in Mumbai (Business Mix - USD 56.70 Million or INR 4 Billion)

Dec 2009 – Apr 2010 · 4 mos

• Responsible for maintaining Client Relationship, Savings Bank, Current Deposit Accounts, along with Safe Deposit Lockers at a Bank Branch in Chennai

Jun 2009 – Nov 2009 · 5 mos · Greater Chennai Area

• Learned Dot Net and SQL Programming Languages towards the Dot Net Track