S

Samuel Henry

Operations Associate

Mumbai, Maharashtra, India10 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in training and development.
  • Strong expertise in people management and operations.
  • Passionate about culinary trends and hospitality excellence.
Stackforce AI infers this person is a Hospitality Management professional with a focus on training and operations.

Contact

Skills

Core Skills

People ManagementTraining & DevelopmentOperations ManagementCustomer Relationship Management (crm)Training Management

Other Skills

Alcoholic BeveragesBusiness DevelopmentCateringClassroom DeliveryComplaint ManagementCulinary SkillsCustomer ServiceDigital MarketingEmployee TrainingEvent ManagementFine DiningFood & BeverageFood Service OperationsHospitalityHospitality Industry

About

A hands-on, energetic and passionate Manager who is more than able to promote excellence of service in any workplace and who will never miss an opportunity to increase sales. Have superb communication skills and can use these to motivate and encourage staff to achieve maximum productivity. My nature is to always keep abreast of the latest food and culinary trends and with a hands on experience will provide a highly efficient and effective service to patrons.

Experience

Dotpe

3 roles

Regional Operations Manager

Promoted

Jan 2024Present · 2 yrs 2 mos · Mumbai, Maharashtra, India

People Management

Manager - Training

Apr 2022Jan 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India

Knowledge AcquisitionOperations ManagementTraining Needs AnalysisTraining MaterialTraining ManagementClassroom Delivery+3

Lead Trainer

Oct 2020Mar 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India

TrainingKnowledge AcquisitionTeam ManagementCustomer Relationship Management (CRM)Key Account DevelopmentStrategy+7

The park hotels

Restaurant Manager(Pre-Opening Team)

Mar 2019Oct 2020 · 1 yr 7 mos · Juhu

Training ManagementNew Hires

The orchid,mumbai

2 roles

Assistant Restaurant Manager

Promoted

Oct 2017Mar 2019 · 1 yr 5 mos

Training Management

Management Trainee

Aug 2015Sep 2017 · 2 yrs 1 mo

Four seasons hotels and resorts

Internship

Dec 2013Apr 2014 · 4 mos · Mumbai Area, India

Education

Kohinoor College of Hotel & Tourism Management Studies

Bachelor’s Degree — Hospitality Administration/Management

Jan 2012Jan 2015

St. Xavier's College

Jan 2010Jan 2012

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