Shalu G. — Operations Associate

Disputes- Non-fraud Visa Card Disputes Assessing cases as per the applicable reason code in order to raise chargeback Handling legacy mailbox Assisting internal teams Loan modification- Amended LPC, repayments and interest rates Updated SOPs Provided ad-hoc training to the peers Underwriting - Performed thorough analysis of borrowers' income, assets and credit documents in order to determine their eligibility for a mortgage loan. Prepared reports on their creditworthiness in compliance with Fannie Mae and investors' guidelines. Processed purchase contracts, paystubs, tax returns, mortgage statements, bank statements, etc. Reviewed and analyzed credit reports for debt payments history, fraud alerts, red flags, bankruptcy, forbearance, OFAC check, etc. Calculated required and available income and assets as well as DTI and LTV ratios. Managed JIRA within the given SLA Resolved queries over Slack Consistently exceeded production goals with 100 percent quality throughout the year. Operations - Input clients' information into banking system and updated bank records. Ordered bank supplies. Assisted clients with opening/closing bank accounts, bank charges, chargebacks, loans, disputes, difficult financial situation as well as ebanking. Detected fraudulent and suspicious activities on customers account and raised FSR. Handled queries and complaints Provided Ad-Hoc training to new joiners

Stackforce AI infers this person is a Fintech professional with expertise in mortgage underwriting and banking operations.

Location: Ghaziabad, Uttar Pradesh, India

Experience: 5 yrs 7 mos