Apr 2019 – Present · 7 yrs 1 mo · Greater Hyderabad Area

• Oversee the workflow of all teams and track work productivity.
• Played a major role in planning and formulating of procedures, company policies, and business practices.
• Plan and implement process to improve operational efficiency and ensure smooth operations for quality delivery.
• Project Planning from requirements gathering, sprint planning, testing, running demos to making it production ready.
• Translating complex business requirements into functional requirements.
• Managing and tracking the various departments’ objectives and key results.
• Continuously communicate with clients, design and development team to establish transparency.
• Office infrastructure insurance/warranty process end to end.
• Planning for recruitment based on project requirements.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
• Ensuring employees working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.
• Handling performance reviews annually and one on one reviews to focus on individual growth and development.
• Defining and developing process for smooth project execution.
• Planning and organizing cultural events, employee engagement events like conducting Hackathons, annual achievement awards, sports events.
• Analyzing and training the team in specific areas.
• Implement innovative team building and fun activities for employee’s overall growth.

Apr 2018 – Mar 2019 · 11 mos · Greater Hyderabad Area

• Played a major role in planning and formulating of procedures, company policies, and business practices.
• Office infrastructure and inventory handling.
• Planning for recruitment based on project requirements.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
• Ensuring employees working on processes are happy and operating efficiently.
• Coordinating and scheduling the interview rounds .
• Conducting HR round and salary negotiations .
• Supporting all functions of the business to work together.
• Handling performance reviews annually and one on one reviews to focus on individual growth and development.
• Conducting exit interviews .
• Planning and organizing cultural events, employee engagement events like conducting Hackathons, annual achievement awards, sports events.
• Implement innovative team building and fun activities for employee’s overall growth.

Nov 2017 – Mar 2018 · 4 mos · Irving, Texas

• This is a remote job coordinating closely with the headquarters team in Kolkata and the founders at US based locations. Involving in recruiting cycle such as sourcing (with intricate Boolean search mechanism), screening, contacting, confirming, interviewing and submitting qualified Professionals as per requirements.
• Scheduling the interviews to the short-listed consultants and following up regarding the interviews and feedback. Align business and HR Strategy for smooth operations of the organization. Design and deliver OD strategies, processes and interventions that support the organizations ambition for high performance.
• Gather and asses key data about employment trends, hiring, compensation and benefits, training and development, performance management, retention, and turnover rates. Maintain HR data integrity by ensuring the accuracy and consistency of input data. Audit HR data and troubleshoot irregularities.

Jun 2015 – Jul 2017 · 2 yrs 1 mo · San Francisco Bay Area

• Experience in Applicant Tracking/Database System (Conrep, JobDiva, Zoho). Maintain employee data integrity in HRMS software, correlating data for specific purposes. Working closely with managers to align business objectives with HR Strategy. This includes people strategy, succession planning, disciplinary policies, employee relation, intended terminations and organizational restructuring).
• Analyzing and communicating recruitment trends, insights to drive future recruitment activity, improve compliance and reduce risk. Analyzing return on investment on each sourcing strategy per Business Unit.
• Driving the design, development, and delivery of effective strategic sourcing plans with the Recruitment team and internal client stakeholders, while keeping in line with the client’s branding and social media policies.

Oct 2014 – Feb 2015 · 4 mos · Hyderabad, Telangana, India

• Codify best practices, create a predictable and repeatable motion to scale Customer Success and Support operations sustainably while maximizing customer value realization. Continue to provide delighted support for our customers by having a high-level accountability. Maintain backlog to influence product road-map.
• Design support strategies and services to enable customers to gain optimal value from the platform. Ownership of customer issues reported and ensuring that they are resolved within set SLAs.
• Hold product demonstrations for customers. Improve on boarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and development.