Harsha Nandakumar

CEO

Bengaluru, Karnataka, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

14 years of experience in E-Commerce and Retail operations.
Established successful private label brands in Bigbasket.
Led digital operations and merchandising for major retailers.

Stackforce AI infers this person is a seasoned E-commerce and Retail Operations expert with a strong focus on digital merchandising.

Contact

Skills

Core Skills

E-commerceDigital OperationsCatalog ManagementMerchandising OperationsBuyingMerchandising

Other Skills

Analytical SkillsBusiness AnalysisBusiness DevelopmentCategory ManagementCreative MerchandisingCross-functional Team LeadershipCustomer EngagementCustomer ExperienceCustomer Experience OperationsData AnalyticsDigital MarketingDigital Product OnboardingDigital Site MerchandisingE-commerce Website ImprovementE-procurement

About

● 14 Years of overall professional experience in E-Commerce, Catalog, Marketplace, Hyperlocal, Buying, Merchandising, Business Development and Retail operations. ● 11 Years of Leadership experience across Talent Management, Developing High-Performance Teams, Resource Optimization and Creating strategies around Hiring & Retention. ● Strong Process Orientation, with the ability to identify Optimization Opportunities, Define SLA’s, KPI’s and Statement of Work. ● Worked with retailers in South America & Europe as a consultant. ● Mentored and consulted startups in Digital, Foodtech, Grocery & Logistics space. ● Part of the core Buying / Merchandising & Catalog team in Swiggy & Bigbasket. ● Established private label brands like Fresho Breads, Meats, Organic F&V etc. and scaled business to multiple cities in Bigbasket. ● Among the early movers to launch Dairy, Frozen, Fresh Bakery & Meats category in the digital space in 2012 in Bigbasket. ● Part of new initiatives like Swiggy Select, Swiggy Café and Swiggy POP along with expansion of business to new cities.

Experience

Moar advisory

Director - Programs & Customer Success

Apr 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

Hudson's bay

3 roles

Senior Manager - Digital Operations

Promoted

Feb 2022 – Present · 4 yrs 1 mo

Digital Product Onboarding & Item Setup / Catalog
Marketplace Content and QA
Marketplace Seller onboarding
Marketplace CX Operations
Site Content and QA
Digital Site Merchandising for the Bay Essentials (Grocery)

Digital Product OnboardingItem SetupMarketplace ContentQuality AssuranceMarketplace Seller onboardingCustomer Experience Operations+3

Manager – Digital Operations

Promoted

Sep 2020 – Jan 2022 · 1 yr 4 mos

Product Onboarding & Item Setup / Catalog - Lead team to manage the full product life cycle, from pre-seasonal product readiness, launching of in-seasonal products, to product clearance and liquidation on HBC digital platforms. Leading a cross-functional team across Product Page Enrichment, Search Engine Optimization, Internal Search, Image Editing, and Taxonomy
Marketplace Content and QA – Built and led the Marketplace team responsible for onboarding thousands of new items each week
Site Content and QA - Responsible and lead a team to manage verification and validation of web content, promotional emails, promo codes for thebay.com website and the Hudson’s Bay App
In-Store Merchandising (ISM) / Signage – Lead team to design and production of ISM, corporate, and marketing signing initiatives. Responsible for the accurate and timely creation and production of promotional / informative signing for all Hudson’s Bay locations

Product OnboardingItem SetupCatalog ManagementCross-functional Team LeadershipMarketplace ContentQuality Assurance+2

Team Lead – Merchandising Operations (Supply Chain / Product Onboarding)

Jun 2018 – Aug 2020 · 2 yrs 2 mos

• Managed Merchandising Operations functions like Item/PO Create, Return to Vendors, Stock Balancing, and Retail Price Markdowns for the Hudson Bay Banner.

Merchandising OperationsItem CreationReturn ManagementStock BalancingRetail Price Markdowns

Swiggy

Catalog Manager

Sep 2015 – Jun 2018 · 2 yrs 9 mos · Bengaluru Area, India

Part of the core catalog team responsible for building processes/products to onboard and manage restaurants on Swiggy’s restaurant marketplace with a view to scaling rapidly while managing a superior customer and vendor experience
Ensured high levels of data quality by establishing processes & teams for quality audit, photography audit & menu revisions
Envisioned & executed Standard Operating Procedures (SOP’s) for Workflow Management Processes, Mailbox Ticketing, and Categorization
Built various processes / capabilities in Catalog for Menu revisions, Audit & execution along with coaching and developing a high performing diverse team
Responsible for the overall Quality / UI improvements of the Ecommerce website and Mobile App

Catalog ManagementProcess BuildingQuality AuditMenu RevisionsWorkflow ManagementE-commerce Website Improvement+1

Bigbasket.com

Senior Merchandiser

Jul 2012 – Sep 2015 · 3 yrs 2 mos · Bengaluru Area, India

Part of the core Buying/Merchandising team responsible for leading the Fresh Category (Organic F&V, Dairy, Bakery & Frozen Category) PAN India
Initiated and worked closely with the founding team in leading new initiatives like Fresho Bake to Order Bread, Organic F&V, Fresh Meats, Dairy & Frozen category along with driving supply chain efficiencies
One of the first platforms to launch the Fresh category in the digital space. Successfully launched private label brands like Fresho meats & Fresho breads
Closely working with Internal Stakeholders like Marketing & Analytics Team for Monthly Campaign Planning, Replenishment Team for stock connectivity across regions, Commercial and Content Team for Campaign Execution
Had a direct impact on what goes into the online store

BuyingMerchandisingFresh Category ManagementSupply Chain EfficiencyPrivate Label Brand Launch