Aug 2024 – Oct 2024 · 2 mos · Ahmedabad, Gujarat, India · On-site

Apr 2022 – Jul 2024 · 2 yrs 3 mos

Nov 2018 – Jun 2022 · 3 yrs 7 mos

• ● Business development through sourcing new supply, retaining existing supply through Incentives, R&R and attractive VAS schemes
• ● Responsible for implementation and conducting field operations in terms of BTL activities and field sourcing at different locations of the city(s)
• ● Responsible for talent acquisition, onboarding process flow, training execution and stakeholder management
• ● Competitor analysis to observe market trends/competitor moves for Gujarat city’s
• ● Responsible for controlling and optimizing the hiring cost of delivery executives by proper utilization of channels.
• ● Responsible for maintaining the DE fleet quality in terms of attrition and necessary reliability metrics through regular TTT sessions and incorporation of new modules.

Jun 2017 – Nov 2018 · 1 yr 5 mos · Ahmedabad Area, India

• Working as an operation head to contribute to strategy and development of the company.
• Required to identify potential clients, stay up to date with new projects, visit projects site and secure live projects.
• Responsible for follow through from start of enquiry to completion of project installation.
• Required to speak to clients, understand client requirements, site visit, technical support, coordination of project logistics, pricing, tracking and after sales follow up.
• Responsible of quotations, product orders & logistics management by coordinating all the related processes and by maintaining the correspondence with team
• Ensure transactions are properly recorded and coordinate with the accounting department.
• Attend industry function, such as association events and conferences and provide feedback and information on market and creative trends.
• Forecast sales targets and ensure they are met by the team; track and record activity on accounts and help to close deals to meet these target
• Involved in Strategic planning, implementation and execution. Setting up processes to improve efficiency. Planning and executing new initiatives to improve business.
• Competitive Understanding - Keeping a close watch on competitors the city.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. * Contributes to team effort by accomplishing related results as needed.
• Manage the company with hands on perspective on a daily basis and oversee the smooth functioning of all departments/branches of the company.

Dec 2015 – May 2017 · 1 yr 5 mos · New Delhi Area, India

• Managing end to end Operations of Delhi region.
• Responsible for Planning, execution, and operations
• Involved in Strategic planning, implementation, and execution. Setting up processes to improve efficiency.
• Planning and executing new initiatives to improve both supply and demand.
• Responsibilities include decision making, supply chain management, local hiring, marketing activities.
• Creating Brand amongst Suppliers - Initiation of partnerships and managing relationships with Suppliers; effectively building a chain of our business partners.
• Competitive Understanding - Keeping a close watch on competitors the city.
• Resolution of Issues - Coordinating with internal departments and resolve operator related issues.

Jul 2015 – Dec 2015 · 5 mos · New Delhi Area, India

•  Heading operations in Delhi NCR for Jugnoo Autos and Delivery.
•  Leading a cross functional team of more than 45 people for the purpose of implementation and execution of strategies
•  Identify key trend from Quantitative/Qualitative data–User/Driver Cohorts, daily transactions, driver metrics, live data, DAU/MAU/WAU, marketing funnels, etc.
•  Develop optimal pricing model for both customers and fleet partners keeping in mind growth and profitability
•  Handling Daily, Weekly and monthly Report and making new city growth plans with management.
•  Involved in Strategic planning, implementation and execution. Setting up processes to improve efficiency. Planning and executing new initiatives to improve both supply and demand.
•  Responsibilities include decision making, supply chain management, local hiring and marketing activities.
•  Framing work direction & plan for associates after assessment of their capabilities, preparing & presenting various weekly, monthly MIS reports pertaining to productivity.
•  Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.
•  Excellent understanding with my team and management.
•  Successfully Launched Delivery and Auto vertical in more than 12 cities

Feb 2014 – Jul 2015 · 1 yr 5 mos · Gurugram, Haryana, India

•  Handling field team as a Team leader.
•  Excellent experience with new Initiative team. (Jaipur, Dehradun & Allahabad)
•  Handling daily, weekly and monthly reports and making new supply plans with management.
•  Managing all Noida team backend and field.
•  Handling supply and marketing events & activities.
•  Reasonable understandings with operations team and manage flow of floor.