Aug 2018 – Present · 7 yrs 7 mos · Pune Area, India

• Partnering with Business Leaders to create Annual Recruiting Strategy through effective Workforce
• Planning.
• Leading Talent Acquisition Operations from College to Leadership Hiring.
• Optimizing Time to Hire, Cost of Hire & Quality Of Hire through Technology Advancement &
• Process Excellence.
• Driving Leadership Hiring through a robust network of leadership talent & executive search
• methodology.
• Acting as a trusted advisor & executor to achieve organization’s Diversity Initiatives & Goals.
• Coaching Recruiters, Hiring Managers & Leaders on Effective Interviewing Skills & Assessment
• Methodologies.
• Conceptualizing & Implementing various Talent Acquisition Strategies viz. College Hiring Strategy,
• Long Term Comprehensive Recruiting Strategy, Diversity Recruiting Strategy.
• Acting as a Change Agent while Executing Global Talent Acquisition Technologies, processes &
• strategies.
• Building Effective Recruiting Teams through Coaching & Mentoring to become Trusted Talent
• Advisors to business.
• Conceptualizing & Driving Employer Brand Initiatives to build & enhance sustainable Employer
• Brand.
• And above all, I continuously thrive to build credibility for Talent Acquisition Function within the organization.

Sep 2010 – Aug 2018 · 7 yrs 11 mos · Pune · On-site

• Managed Talent Acquisition Operations for multiple business units for India & Europe.
• Conceptualized, Designed & Implemented state-of-the-art home grown Applicant Tracking
• System.
• Built Recruitment Analytics Portal.
• Created Proactive Hiring Model to conceptualize ‘Hiring Ahead Of Time’
• Designed & Implemented KPIs & SLAs & Performance Measures for Talent Acquisition Function
• Coached & Mentored Recruiting teams on delivering Recruiting KPIs & SLAs & driving effective
• Stakeholder Management
• An advisor to business, consulted & helped leaders to create bespoke recruiting strategies
• Training recruiting teams on Effective Interviewing Skills & Candidate Selection Methodologies.

Nov 2009 – Sep 2010 · 10 mos · Mumbai Area, India

• Recruitment Head for West Zone for IT Recruitment Delivery & Client Servicing.
• Doing periodic meetings with clients to understand the business demand and service expectations.
• Developing new client partnerships and build strong relationships with existing clients.
• Aligning the account managers & recruitment team based on client demand.
• Devise plan & strategy for demand fulfilment through various channels.
• Leading, mentoring & reviewing team of Recruitment Consultants & Key Account Managers.
• Providing solutions to the team on various delivery challenges during the recruitment cycle.
• Responsible for servicing and closing senior level mandates.
• Conducting Training Sessions on Best Recruitment Practices for the team.
• Developing, monitoring & constantly innovating the recruitment delivery process.
• Reviewing the delivery team and provide coaching & mentoring for improving performance.
• Responsible for new vendor development and existing vendor relationship management.
• Responsible for evaluating vendor performance.
• Conduct customer satisfaction surveys, analyze the survey reports and mentor team on areas of improvement.

Oct 2008 – Oct 2009 · 1 yr · Pune Area, India

• Recruitment Head for IT Vertical for Recruitment Delivery & Client Servicing.
• Doing periodic meetings with clients to understand the business demand and service expectations.
• Developing new client partnerships and build strong relationships with existing clients.
• Aligning the account managers & recruitment team based on client demand.
• Devise plan & strategy for demand fulfilment through various channels.
• Leading, mentoring & reviewing team of Recruitment Consultants.
• Providing solutions to the team on various delivery challenges during the recruitment cycle.
• Responsible for servicing and closing senior level mandates.
• Conducting Training Sessions on Best Recruitment Practices for the team.
• Developing, monitoring & constantly innovating the recruitment delivery process.
• Reviewing the delivery team and provide coaching & mentoring for improving performance.
• Responsible for new vendor development and existing vendor relationship management

Mar 2007 – Oct 2008 · 1 yr 7 mos

• Heading the Pune Branch operations.
• Handling a team of recruiters & business relationship managers.
• Overseeing entire branch operations for new client acquisition, building strong relationships with existing customers, increasing profitability, enhancing revenue generation, controlling expenses, strategizing the recruitment delivery process for fulfilling business demand.
• Providing solutions to the team for various delivery challenges during the recruitment cycle.
• Gathering information about client’s business plans, services & their upcoming projects and developing strategies with the team for ensuring timely fulfilment of the business demand.
• Actively involved in Talent Acquisition at various levels.
• Actively involved in negotiations with clients, vendor partners & candidates at various levels.
• Conducting periodic reviews with recruitment delivery team and Business Relationship team to develop new strategies for increasing business and improving delivery.
• Actively participating in RFP negotiations with clients.
• Setting targets and goals for the recruiting team and reviewing their performance.
• Developing, monitoring & constantly innovating the entire recruitment cycle.
• Suggesting best practices at various levels of recruitment activity.
• Coaching and mentoring the recruiters & managers to meet their weekly and monthly delivery and revenue targets.
• Implementing cost control measures to enhance ROE (Revenue over Expenses).
• Handling end to end recruitment of senior level mandates.

Dec 2003 – Mar 2007 · 3 yrs 3 mos · Mumbai Area, India

• Handling a team of Dell Certified Agents who help Dell Computer Customers troubleshoot all types of Hardware and Software issues.
• Give them Technical Assistance & Resolutions for resolving the issues.
• Educate agents by providing them with latest technical and process related updates.
• Give Demonstrations and trainings for new changing technologies.
• Handle Escalation Calls for critical issues and irate customers.
• Doing Appraisals for the team.
• Make them aware of the changing priorities, requirements & targets and provide them with guidelines for achieving their Goals.
• Conduct Audits by monitoring their calls and give them individual feedbacks and set a follow up date to monitor their performance after the feedback.
• Take weekly meetings with them to resolve their queries. Conduct coaching sessions to help them improve in areas where they lack and then monitor their performance.
• Identify outliers in the team and determine the areas where they are weak and give them specialized technical training and coaching in those areas and keep a track on their improvement.
• Was also involved in Technical Recruitments for Dell Process.
• Groom the agents for becoming future supervisors.
• Strive for team consensus and win-win agreements.
• Recognize and celebrate team and team member accomplishments and exceptional performance.
• Work with functional managers and other support functions to obtain necessary resources to support the team's requirements
• Coach and help develop team members for handling additional responsibilities thereby making the team and the team members to operate in an autopilot mode.
• Take actions and execute innovative strategies to increase agent retention and thereby reduce attrition.
• Prepare and generate daily, weekly and monthly performance reports for the team.
• Share the reports with the agents and educate them about their track record in one to one sessions.