P

Prerona S.

Customer Success Manager

New Delhi, Delhi, India15 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in building organizational culture and people-first policies.
  • Led community engagement initiatives with measurable impact.
  • Significant contributions to COVID-19 relief efforts.
Stackforce AI infers this person is a Community and People Management expert with a focus on organizational culture and engagement strategies.

Contact

Skills

Core Skills

Customer SuccessProgram ManagementOrganizational DevelopmentPerformance ManagementEmployee EngagementOnboardingCommunity ManagementEngagement StrategyEvent PlanningStudent AdmissionsEducation

Other Skills

Budget ManagementCareer CounselingCoachingCommunicationCommunity DevelopmentCommunity EngagementConflict ResolutionContent DevelopmentCulture BuildingCurriculum DevelopmentCustomer PresentationsE-LearningEmployee BenefitsEmployee CounselingEmployee Grievance

About

People professional, Community and Customer Exp, and Program Manager. Want to talk about Org culture building, DEI, Org policies, Performance Management, L&D, Event Management, or building strategies to create a productive environment? Feel free to send me a connection request!

Experience

Klaar

Senior Customer Success Manager

Oct 2023Present · 2 yrs 5 mos · India · Remote

  • Program Management (Performance and Mentoring), Product Implementation, Customer Success — and wearing multiple hats to build the product and culture.
Program ManagementCustomer SuccessProduct Implementation

The shape of work

2 roles

Mentor

May 2023Present · 2 yrs 10 mos

Community Member

Mar 2022Present · 4 yrs

The talent deck

Community Member

May 2023Present · 2 yrs 10 mos

Squadstack

2 roles

Senior People Success Manager

Promoted

Apr 2022Sep 2023 · 1 yr 5 mos · Noida, Uttar Pradesh, India

  • Senior People Success Manager at SquadStack — building culture and people-first policies in a hybrid world.
Culture BuildingPeople-first PoliciesOrganizational DevelopmentPerformance Management

Community Manager

Nov 2020Apr 2022 · 1 yr 5 mos · Noida, Uttar Pradesh, India

  • Internal community manager responsible for handling internal people management and processes along with internal communication, onboarding, learning & development, and engagement strategy.
  • Launched and executed the Offer-to-closure program to retain 100% of candidates offered a role through extensive engagement programs and a holistic onboarding program.
Internal CommunicationOnboardingLearning & DevelopmentEmployee Engagement

Umeed project

Founding Member

Apr 2020Present · 5 yrs 11 mos · New Delhi, Delhi, India

  • 'Umeed Project' has pledged to donate 500 BiPAP Ventilators for the Oxygen crisis in Delhi. Help Delhi breathe and survive! It is run by a Delhi based registered NGO - Project Umeed Welfare Foundation which has worked on the ground since the first wave of Covid hit Delhi NCR. Till date, Umeed Project has provided continuous food and Covid-19 essential relief to more than 9,00,000 people across 43 locations in Delhi, UP, Rajasthan and NCT with 4,50,000 cooked meals and dry ration & essentials kit to more than 43,000 families.

Udacity

Community Manager

Jan 2020Oct 2020 · 9 mos · Noida, Uttar Pradesh, India

  • Only Community manager from India in the team handling engagement services for students enrolling on the B2C end. Carried out end to end conceptualization of experiments and engagement programs, including the development of roadmaps, GANTT charts, content, and design.
  • Relaunched a legacy Community Program based on Social Capital Theory to reactivate the baseline experience and cracked a 28% relative growth in engagement, an 88% relative lift in adoption, and an 87% relative lift on MAUs within a month of launch.
  • Launched and executed 3 A/B experiments to test for Community Impact amongst active users and visitors and reached a 15% engagement rate by implementing and owning content strategy and campaigns to activate inactive users.
Community EngagementEvent PlanningCommunity ManagementEngagement Strategy

91springboard

Senior Community Manager

Nov 2018Jan 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

  • Forging a community experience amongst clients with a shared experience and/or skill set. Strategizing for community engagement. In charge of creative communication and content creation in the business unit. Leading the Facebook Partnership from the zone.
  • Ideating, curating and implementing networking events, L&D workshops.
  • Invoice generation and accurate delivery of invoices, along with coordinating with the Finance department for accuracy of invoices.
  • Partnering with the Sales & Marketing team to deliver strategic community partnerships for brand awareness and lead generation.
  • Nurturing and converting the potential leads.
  • Ensuring high quality in program identification and connections to enable resident member business growth.
Community EngagementEvent PlanningContent DevelopmentCommunity ManagementEngagement Strategy

University connection

Student Admission Manager - Digital

Mar 2018Nov 2018 · 8 mos · New Delhi Area, India

  • Taking care of sales and lead generation, along with creating content. Taking care of counseling and success of student admissions.
Community EngagementEvent ManagementCustomer SuccessCommunity ManagementEvent Planning

The levelfield school

Senior Teacher

Mar 2015Feb 2018 · 2 yrs 11 mos · On-site

  • Senior Teacher
SalesLead GenerationCoachingStudent AdmissionsEvent Planning

The bss school

Theatre Instructor

Feb 2013Sep 2013 · 7 mos · Greater Kolkata Area

Event Planning

Roshan taneja school of acting , kolkata

Corporate Trainer

Feb 2012Jul 2012 · 5 mos

Theatrecian

Actor and Theatre Instructor

Nov 2010Feb 2015 · 4 yrs 3 mos · Kolkata Area, India

  • Actor. Publicity Advisor.
CoachingTeachingEducation

Education

Presidency University, Kolkata

Bachelor of Arts (B.A.) — History

Jan 2009Jan 2012

Ballygunge Shiksha Sadan

Higher Secondary — Humanities/Humanistic Studies

Jan 1994Jan 2008

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