Pankaj Gupta

Associate Partner

Bengaluru, Karnataka, India27 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 25 years of leadership in technology and customer success.
Expert in data security governance and industrial IoT solutions.
Proven track record of driving business growth and customer retention.

Stackforce AI infers this person is a SaaS and Industrial AI expert with a strong focus on customer success and data security.

Contact

pankajjob14@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessData Security GovernanceBusiness DevelopmentP&l ManagementProduct ManagementStrategic PlanningR&d Management

Other Skills

Artificial Intelligence (AI)Conflict ManagementCustomer Relationship Management (CRM)Customer SatisfactionFinancial PlanningIndustrial Internet of Things (IIoT)LeadershipNew Business DevelopmentNew Product LaunchProgram ManagementR&D OperationsResearch and Development (R&D)RoboticsStart-up ConsultingStrategy

About

I'm driven by an insatiable passion for learning and my love for people and technology. I've been fortunate to build and work with exceptional teams and cutting-edge technologies—from nuclear plants to AI and data security. My strength lies in bringing together the right people, processes, and technologies to solve complex customer problems with genuine care for their success. Over 25 years, I've held senior leadership roles at Concentric AI, GE, Alstom, and NPCIL with end-to-end ownership of P&L, go-to-market strategy, digital transformation, and AI-driven innovation. I bring strong cross-functional leadership with deep domain expertise in data security governance, industrial IoT, and customer-centric transformation. What I Do: • Build and scale Customer Success organizations that drive measurable business impact • Develop data security governance programs (DLP, compliance) for enterprise clients • Create predictive analytics systems to optimize customer health and identify expansion opportunities • Cultivate C-suite relationships with CISOs and CIOs across global markets

Experience

Concentric ai

Director of Customer Success

Jun 2020 – Present · 5 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

Built Customer Success team from the ground up, scaling to 85+ enterprise customers and through strategic customer lifecycle optimization and comprehensive journey mapping.
Key Achievements:
Achieved 95%+ customer retention across US and European markets
Developed data security governance programs (DLP, access governance, compliance) for 50+ clients
Built predictive customer health monitoring systems with analytics to identify at-risk accounts and expansion opportunities
Mentored high-performing teams across multiple locations with scalable onboarding and performance frameworks.

Artificial Intelligence (AI)Customer Relationship Management (CRM)customer success strategyFinancial PlanningStrategyConflict Management+2

Altik technology solutions

Co-Founder and Buisness Development Head

Sep 2018 – Jun 2020 · 1 yr 9 mos · Noida

Developed business plan and strategy and built team.
Established partnership with launch customers.
Support team to build product.

Artificial Intelligence (AI)Financial PlanningStrategyNew Business DevelopmentBusiness Development

Symphony industrial ai

Business Development Consultant

Aug 2018 – Jan 2020 · 1 yr 5 mos

Spearheaded market entry strategy for industrial AI solutions in India, leading sales and tendering operations to establish new market presence.
Architected go-to-market framework with strategic partnerships and competitive positioning
Secured foundational enterprise contracts across cement, steel, and glass industries
Built robust sales pipeline for sustained revenue growth

Artificial Intelligence (AI)Customer Relationship Management (CRM)Financial PlanningStrategyIndustrial Internet of Things (IIoT)New Business Development+1

Ge power

2 roles

Director, Boiler Services

Promoted

Oct 2016 – May 2018 · 1 yr 7 mos

Led $30M+ enterprise services portfolio with complete P&L accountability, driving business growth and customer transformation strategies.
Executed market share recovery strategy, increasing competitive position from 60% to 80% market dominance
Designed multi-year agreement structures that transformed transactional relationships into strategic partnerships
Successfully launched Industrial IoT technology vertical with first commercial wins within 6 months

Artificial Intelligence (AI)Customer Relationship Management (CRM)customer success strategyFinancial PlanningStrategyConflict Management+3

Director, Product Management

Jun 2014 – Sep 2016 · 2 yrs 3 mos

Led global product management and $5M+ program portfolio for Environment Control System product line with complete R&D execution oversight.
Orchestrated turnaround of declining product line, delivering 18% growth through strategic modernization
Pioneered AI-driven product innovation, launching analytical services for predictive maintenance • Transformed R&D operations with Agile methodology, achieving 25% cost reduction

Artificial Intelligence (AI)Customer Relationship Management (CRM)customer success strategyFinancial PlanningStrategyConflict Management+3

Alstom power

2 roles

Strategy Manager

Jun 2012 – Jul 2014 · 2 yrs 1 mo · On-site

Developed comprehensive business growth strategy for Power & Industrial Services market in India through strategic roadmap development.

Financial PlanningStrategyConflict ManagementStrategic Planning

R&D Execution & Program Manager

Jun 2008 – May 2012 · 3 yrs 11 mos · On-site

Developed comprehensive business growth strategy for Power & Industrial Services market in India through strategic roadmap development.

Financial PlanningProgram ManagementR&D OperationsR&D Management

Nuclear power corporation india ltd.

Senior Executive Engineer - R&D

Sep 1998 – May 2008 · 9 yrs 8 mos · Mumbai

Led technology development for Nuclear Power Plant maintenance. Specialised in robotics and simulators. Advanced through progressive R&D leadership roles, demonstrating technical excellence in technology adaptation and cross-industry project execution.

Program ManagementResearch and Development (R&D)RoboticsR&D Management