Nada Khan

Recruiter

Lucknow, Uttar Pradesh, India11 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

11 years of diverse experience in recruitment and HR.
Expert in end-to-end recruitment processes and employee engagement.
Proven track record in training and quality improvement initiatives.

Stackforce AI infers this person is a Talent Acquisition Specialist with a strong focus on employee engagement and training in the HR industry.

Contact

Skills

Other Skills

Employee RelationsProject ManagementQuality of Service (QoS)Strategic SourcingTalent Management

About

Detail oriented, Self-directed full cycle Recruiter well versed in designing and administering recruiting, onboarding, end to end recruitment, Employee engagement, Joining and Induction, Performance Management, Employee Engagement, Retention negotiation, Reward and Recognition and Compensation to continue to move ahead with recruitment transformation, AI and process automation tools and be in pace with Talent Acquisition priorities and Company goals and objectives. 11 years total of experience in different verticals Operations, Training & 4+ Years Human Resource, viz. Sourcing, Recruitment, Selection, Promoting Internal Employee Referral System, MIS Reporting, end to end recruitment activities; job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process activities, Handle business relationship, drive the recruitment processes which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities. Among all important role is to ensure outstanding Candidate and Hiring Leader experience delivery.

Experience

Genpact

3 roles

Talent Acquisition Specialist

Dec 2021 – Present · 4 yrs 3 mos · Haryana, India

Product Trainer

Nov 2018 – Jun 2019 · 7 mos · Bengaluru, Karnataka, India

Timely & effective pre- process & process trainings (internal or client led)
Build daily/weekly dashboards on new hire training progress
Feedback & mentorship of new hires
Ensure 100% adherence to new hire learning paths
Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
Build action plan for people missing SLAs during training and post training completion
Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
Lead all the Quality and Improvement in execution projects
Be a consultant to the business and advice operational improvement ideas
Plan and organize employee domain and development programs and as per the training need identification
Align with the employee development initiatives run at the organization level
Upskill employees on business domain based on training and development needs assessment

Human Resources Recruiter

Jun 2008 – Apr 2012 · 3 yrs 10 mos · Gurugram, Haryana, India

Instrumental in sourcing and promoting pilot recruitment process Parichay brand (Internal Employee Referral System)
Spearheaded as Floor walker & Brand Ambassador for Genpact Delhi/NCR.
Promoting and campaigning Parichay in New Hire Orientation.
Elevating monthly payout schemes for current openings.
Promptly attending queries regarding current openings & payouts of referees.
Motivating Parichay Captains to drive Parichay in their respective teams. Coordinating with Business HRs, Leaders & Parichay Captains.
Sourcing profiles for different positions in the organization from job portals for entry level to senior level.
Perform pre-screening calls and interviews to analyze applicants’ abilities and fit to company culture. Coach candidates on soft skills for interview preparation.
Coordinate and see through the entire recruitment process
Coordinate with department heads to forecast department goals and hiring needs
Craft and send personalized recruiting emails with current job openings to passive candidates. To stay connected passive candidates.
Participate in conferences and meetups to network with professionals
Monthly recruitment reports on the pipelines and satisfaction level of candidates.
Worked on weekend drives.
Ensure key targets are met like on time delivery, Cost per Hire, Replacement cost etc.
Promoting low cost channels to deliver maximum requirement like campus, referrals and Direct to talent (Portals; Social Media; Job Fairs; etc.) maintaining quality of hire
Check on the hiring process and highlight any deviations from the company policy.
Ability to Highlight risk accounts on time with appropriate data points.
Drive team to be compliant and ensure all processes are followed as per audit guidelines.
Ability to map profiles hired to other organizations and quote any challenges/changes needed for hiring those profiles.

American express

Customer Service Representative

Dec 2004 – Sep 2007 · 2 yrs 9 mos · Gurugram, Haryana, India

Taking inbound calls regarding SSO login information and financial products.
Actively participated in making weekly & monthly assessments as a refresher about the process knowledge.
Mentoring and training to new hires on soft skills, customer service while taking calls.
Member of the e-service action committee team (team engagement) responsible for organizing events, games,
training sessions, skip meetings with the management & mentor-mentee
Premium Value Service (Best Customer Service) 4 times by management team and client.
Bagged Beat the System Awards (cost effective ideas) consecutively for 7 months for giving effective and
innovative ideas to the process & business.
Golden Telephone Award for taking highest number of calls in peak business months and maintaining high
level of customer satisfaction & quality at the same time.
Perfect Attendance Award thrice for being dedicated, punctual employee and maintaining work hygiene.
Best Magician Award for (premium customer service) rendered to our valued American Express customers
from Vice President AEFA.