Mouli Dalui — Operations Associate
Since joining Cognizant in April 2024, my focus as a Senior Process Executive has been on elevating customer service operations through the lens of my educational background. Armed with a Diploma in Elementary Education and Teaching, and a Bachelor of Arts from the University of Calcutta, I approach customer experience management with a unique pedagogical perspective, turning every customer interaction into a constructive encounter. At Cognizant, we are committed to resolving complex customer issues with empathy and precision, a testament to my prior roles at Meesho and JustMyRoots. My expertise in Customer Relationship Management (CRM) and my dedication to customer success have been pivotal in fostering a culture that values exceptional service and continuous improvement in customer engagement.
Stackforce AI infers this person is a Customer Experience Specialist with a focus on operational excellence in B2C environments.
Location: Kolkata, West Bengal, India
Experience: 5 yrs 3 mos
Skills
- Customer Experience
- Customer Relationship Management (crm)
- Customer Loyalty
- Customer Experience Management
Career Highlights
- Expert in Customer Experience Management.
- Strong background in Customer Relationship Management.
- Proven track record in elevating customer service operations.
Work Experience
Cognizant
Senior Process Executive (2 yrs 1 mo)
Meesho
Customer escalation advisor (1 yr 5 mos)
JustMyRoots
Customer Care Executive (1 yr 9 mos)
Education
Diploma at United missionary primary teacher training institute
Bachelor of Arts - BA at University of Calcutta
