May 2019 – Sep 2019 · 4 mos

• Managing a team of 4-6 recruiters and managing compete Implementing partners like TCS, Wipro and Infosys along with some important Direct clients
• Partial Hands-On recruitment for new RMGs/clients, worked on multiple requirements/technologies like PM-COTS, Network Engineering, BA Retail & Finance, JAVA (Front End, Back End & Full Stack), SAP Developers and Functional consultants(UI5 Fiori, SAP MM, SAP Basis, SAP Ariba, SAPA HANA), DevOps and cloud engineers plus few of the Non-Its(CCE, Claim Specialist, claim Support, Documentation Specialist)
• Managing full life cycle of recruitment like sourcing resume from various sources like Job boards(DICER, MONSTER, CB, TECH Fetch, Ladders, Indeed), Screening candidates based on required technologies as per job description, Working with RMGs and Project Team to understand requirements, Scheduling interviews, Coordinating with candidate, and follow up post interviews, Helping Onsite onboarding team to complete Paper work and BGC.
• Uploading profiles on client’s portals GBAMS & GRS.
• Using various platforms to source resumes through ATS (Job Diva and Ceipal) and job Boards like Dice, Monster, Career Builder and other free job boards plus LinkedIn.
• Permanent & Contract Staffing for IT & Non-IT requirements.
• Deliver on business & team targets and meet overall quality parameters.
• Responsible for total teams sourcing, screening and assessing profiles as per client requirements from various channels, Job boards, through references and social networking.
• Guiding & mentoring the team to source profiles, screening them and engaging with the candidates.
• Consistently maintaining high shortlist to interview to select ratio.
• Hands on in above activities and contribute significantly to the total closures.
• Hands on experience in Market research to generate new leads, Keeping focus on Strategy planning and the targets

Aug 2018 – May 2019 · 9 mos

• Managed Full Life-Cycle Recruitment, initiating it by posting a job, procuring and screening candidate resumes, interviewing candidates, negotiating salary and extending formal offers of employment
• Ensuring that appropriate staffing levels are always maintained and that there is a certain level is slack in the system to cover busy periods.
• Manages and coordinates all communication with candidates. Manage performance review.
• Organizes, leads and documents post-interview feedback and post-mortems with interview teams and candidates.
• Involve in full Recruiting Life Cycle, especially in technical screening for the qualified candidates.
• Scheduled phone and in-person interviews for candidates and guided candidates for Interview preparation.
• Experience on different work authorization [Citizen, Green Card, H1b, EAD, TN], Tax term [CTC, W2], Mode of Employment [Contact, Fulltime, CTH, Remote].
• Able to adapt to changing circumstances.
• Other Responsibilities:
• Involved in Project Based Hiring for offshore projects with Financial client and delivered 6 projects successfully:
• 1. L1/L2/L3 Application Support
• 2. DevOps Support
• 3. Manual QA
• 4. Automation QA
• 5. Production Support IIS/WebSphere
• 6. OutSystem Developers

Aug 2016 – Jul 2017 · 11 mos · South Plainfield, NJ 07080

• Experienced with specialization in Full Recruitment Life Cycle in Full Time Permanent Employment Very Strong interpersonal and communication skills, creativity, excellent attitude towards teamwork and common goals achievement.
• I am responsible for IT Recruitment and Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.
• Excellent proficiency and knowledge in recruiting and business development techniques such as social networking (i.e. LinkedIn, Facebook, Twitter), Third Parties networking, Job Portals, (Dice, Monster, Career builder, Corp-to-Corp etc), Internet search and Internal Database.
• Responsible for following and passing out Pre and Post interview feedback like time, date, contact person name, areas of improvement and if consultant selected date and place of reporting and joining from clients to consultants/employers.
• Performed technical interviews, coordinating online skills tests and scheduling phone interviews with the client/vendors.
• Senior level searches across functions including Technology, Architecture, Program Management, Interactive, Creative, Human Resources.
• Formatting resume and submitting it through client’s portal, facilitating the interview process for the client and updating candidate as well as client’s hiring managers with appropriate feedback.
• Specialties: •Analytics and Information Management,Emerging Technologies (Big Data, Hadoop, Cloud),SOA, Sales, Pre-Sales, ERP, EAI, SharePoint, QA, .NET, Java, Oracle, SQL (Reporting Tools),Project Management,
• o Leadership Hiring
• o Preemployment Screening,Recruitment Programs, Staffing/Scheduling Requirements,Compensation Management/ Nego.
• o Complete Recruitment Lifecycle from Req Validation to Onboarding.

Oct 2014 – Aug 2016 · 1 yr 10 mos · 22960 Shaw Road, Suite 605, Sterling, VA 20166

• Responsibilities :
• Client level Responsibilities:
• Responsible for managing and penetrating existing client account and fulfilling client staffing needs with in minimal time.
• Ensure continuous client satisfaction.
• Monitors and ensure adherence to client policies and procedures.
• Responsible for all documentation with the Client once the candidate is placed.
• Team Management Responsibilities:
• Prioritizing the open requirements and assigning to the recruiters.
• Recruiters performance metrics and MIS reporting to the CEO.
• Getting feedback from clients for efficient hiring process.
• Setting Daily/weekly/monthly targets for the team and setting Rewards and Repercussions.
• Other Responsibilities:
• Support finance team in invoicing and collection.
• support HR Department in internal; hiring and resource management.
• Support HR for orientation of new hire.
• Skill Set:
• Excellent interpersonal, rapport-building and negotiation skills.
• Strong communication skills with a passion for Account Building.
• Handling Accounts and fulfilling the client requirements on daily basis. Possess thorough knowledge of technology processes within direct, channel and service provider models
• Ability to communicate at all levels & functions effectively whether individually or as a team.
• Demonstrated ability to effectively plan, coordinate & meet deadlines.
• Self-driven, able to prioritize tasks and implement changes smoothly.
• Effective, results-oriented management experience.
• Success in positioning the organization as the leading solutions provider
• Effective communications, service delivery,multi -tasking, overcome objections, recognize "buying" signs.
• Communicated daily with client companies to submit resumes, follow up on resumes, update job descriptions, etc.
• Had daily contact with hired contractors dealing with personnel, payroll and problems/questions.
• Used Word, Excel, Outlook Express, and e-mail.

Aug 2013 – Oct 2014 · 1 yr 2 mos · Indore

• SUMMARY
• Diaspark Inc. is a CMMI-Level 5 IT services company having expertise in Enterprise and Mobile technologies.
• Diaspark has been helping organizations address real business issues by applying its expertise and delivering solutions that align companies with their corporate strategies.
• Our domain expertise in the Media, Entertainment, Publication, Retail Healthcare, Travel and Jewelry Manufacturing enables us to offer custom solutions for almost every aspect of these verticals.
• We are a Microsoft Managed Gold Partner – one of a few numbers in the US with expertise in Microsoft SharePoint, Business Intelligence, Information Worker and Custom .Net Development.
• This profound Microsoft relationship helps us to deliver rich solutions on the newest available Microsoft technologies.
• Responsibilities
• Possess thorough knowledge of technology processes within direct, channel and service provider models
• Ability to communicate at all levels & functions effectively whether individually or as a team.
• Demonstrated ability to effectively plan, coordinate & meet deadlines.
• Self-driven, able to prioritize tasks and implement changes smoothly.
• Effective, results-oriented management experience.
• Success in positioning the organization as the leading solutions provider
• Effective communications, service delivery, , multi -tasking, overcome objections, recognize "buying" signs.
• Communicated daily with client companies to submit resumes, follow up on resumes, update job descriptions, etc.
• Had daily contact with hired contractors dealing with personnel, payroll and problems/questions.
• Used Word, Excel, Outlook Express, and e-mail.

Mar 2013 – Jul 2013 · 4 mos · Khategaon, India

• Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.
• Excellent proficiency and knowledge in recruiting and business development techniques such as social networking (i.e. LinkedIn, Facebook, Twitter), Third Parties networking, Job Portals, (Dice, Monster, Career builder, Corp-to-Corp etc), Internet search and Internal Database.
• Also Handling Students for their communication & placements training.
• Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• Extracting daily various kind of report & analysis them to overcome the area of improvement.
• Ensuring that daily reports to be sent to management.
• Taking care of the Campus Interview, Competitive Exams & Client Managements.
• Coaching the Students on new updates as and when requires
• Gathering the updates & cascading these update to the Faculties.
• Maintaining my team performance & getting them updated on their performance so that they may grow.
• One to one interaction with the Client.

Jan 2012 – Sep 2012 · 8 mos · Indore & Mumbai, India

• Need to ensure proper functioning of the BPO/RPO..
• Handling the team of 10-15 Executives/Recruiters.
• Doing calculation for the manpower required for the smooth functioning of the process.
• Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• Extracting daily various kind of report & analysis them to overcome the area of improvement.
• Ensuring that daily reports to be sent to management.
• Preparing MIS e.g. Hourly report.
• Taking care of the Service Level, Average Handling Time
• Coaching the CSR on new updates as and when require
• Taking care of the A.C.D
• Gathering the updates & cascading these update to the agents
• Maintaining my team performance & getting them updated on there performance so that they may grow.

Jan 2011 – Dec 2011 · 11 mos · Meerut Area, India

• Need to ensure proper functioning of the Prepaid Call Center of Airtel UPW Process.
• Handling the team of 4 Team Leader, 8 Ass. Team Leader & 130-140 Executives.
• Doing calculation for the manpower required for the smooth functioning of the process.
• Preparing the call projection that can be handled with the current & adding manpower
• Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• Preparing the data to get the billing done to client
• Preparing CWN report.
• Extracting daily various kind of report & analysis them to overcome the area of improvement.
• Ensuring that daily reports to be sent to management.
• Ensuring Amazing Customer experience by meeting the quality and ice targets.
• Preparing MIS e.g. Hourly report.
• Taking care of the Service Level, Answering level, Average Handling Time, ASCMP cycle.
• Coaching the CSR on new updates as and when requires
• Taking care of the A.C.D
• Gathering the updates & cascading these update to the agents
• Maintaining my team performance & getting them updated on their performance so that they may grow.
• One to one interaction with the Client.
• Taking shift brief

May 2010 – Dec 2010 · 7 mos

• Designation: SR.Team leader
• Department: Operations
• Duration: (10th May. 2010 -12th nov2010)
• Responsibilities and contributions:
• Need to ensure proper functioning of the Bhopal Prepaid Call Center of Airtel MP & CG Process.
• Handling the team of 25-30 Executives.
• Doing calculation for the manpower required for the smooth functioning of the process.
• Preparing the call projection that can be handled with the current & adding manpower
• Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• Preparing the data to get the billing done to client
• Preparing CWN report.
• Extracting daily various kind of report & analysis them to overcome the area of improvement. Ensuring that daily reports to be sent to management.
• Ensuring Amazing Customer experience by meeting the quality and ice targets.
• Preparing MIS e.g. Hourly report.
• Taking care of the Service Level, Average Handling Time
• Coaching the CSR on new updates as and when require
• Taking care of the A.C.D
• Gathering the updates & cascading these update to the agents
• Maintaining my team performance & getting them updated on their performance so that they may grow.
• One to one interaction with the Client.
• Taking shift brief

Nov 2008 – Nov 2009 · 1 yr · Indore & Bangalore, India

• Designation: Team leader
• Department: Operations
• Duration: (23rd Nov 2008 - Nov'09)
• Responsibilities and contributions:
• . Need to ensure proper functioning of the Indore Call Center.
• . Handling the team of 10-15 Executives.
• . Doing calculation for the manpower required for the smooth functioning of the process.
• . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• . Extracting daily various kind of report & analysis them to overcome the area of improvement.
• . Ensuring that daily reports to be sent to management.
• . Preparing MIS e.g. Hourly report.
• . Taking care of the Service Level, Average Handling Time
• . Coaching the CSR on new updates as and when require
• . Taking care of the A.C.D
• . Gathering the updates & cascading these update to the agents
• . Maintaining my team performance & getting them updated on there performance so that they may grow.
• . Taking shift brief

Jun 2007 – Oct 2008 · 1 yr 4 mos · Indore

• Department: Operations
• Duration: (4th of June'2007 - to 28th October '2008)
• Responsibilities and contributions:
• . Need to ensure proper functioning of the Delhi Prepaid Call Center.
• . Handling the team of 40-45 Executives.
• . Doing calculation for the manpower required for the smooth functioning of the process.
• . Preparing the call projection that can be handled with the current & adding manpower
• . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• . Preparing the data to get the billing done to client
• . Preparing CWN report.
• . Extracting daily various kind of report & analysis them to overcome the area of improvement.
• . Ensuring that daily reports to be sent to management.
• . Ensuring Amazing Customer experience by meeting the quality and ice targets.
• . Preparing MIS e.g. Hourly report.
• . Taking care of the Service Level, Average Handling Time
• . Coaching the CSR on new updates as and when require
• . Taking care of the A.C.D
• . Gathering the updates & cascading these update to the agents
• . Maintaining my team performance & getting them updated on there performance so that they may grow.
• . One to one interaction with the Client.
• . Taking shift brief

Jan 2005 – May 2007 · 2 yrs 4 mos · Gandhidham, Kutch - Gujrat

• Handling a team of 15-20 Executives.
• . Ensuring that daily reports to be sent to the management.
• . Handle Sales & technical problem related to Back Office Operations.
• . Responsible for Profitability of store in accordance with Franchisee management and OPEX of store.
• . To achieve the different sales targets.
• . Implementing innovative strategies to capture responsible market share.
• . Marketing and Sales of IT, Telecom & Office automation products and Services.
• . Creating the Demand from the customer through proper counseling and proper communication
• . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base
• . Ensuring Amazing Customer experience by keeping world-class ambience through proper display of merchandising and other facilities available
• . Handle Sales & technical problem related to Back Office Operations
• . Coordinating with the seniors for the launch and promotion of new offers and product.
• . Solving Customer queries. Handling various external affairs of Administration. .
• . Ensuring proper staff management with effective leadership skills.
• . Making of Daily MIS (Management Information System) on overall activities performed by the
• . Customer Service Team at day end and sending to Top Level management.
• . Coordination with all Cross Functional Departments.
• . Performed Market research surveys amongst client base to seek feedback on sales techniques, follow up methods, and quality of after sales service.
• . Preparing weekly sales report for the sales team and management.
• . Training of manpower.