Madhup Gupta — Customer Success Manager
With long experience in the Generative AI space, I drive enterprise transformation by aligning AI-powered solutions—like domain-specific LLMs, Agentic AI, and Conversational AI—with real business outcomes. I specialize in accelerating Time to Value, boosting cross-domain adoption, and leading value-driven conversations that result in measurable ROI and long-term partnerships. What sets me apart is not just the strategy, but how I build trust. I’m known for cultivating strong executive relationships, mentoring peers, and bringing together diverse teams across functions to align around customer goals. I thrive in fast-paced, high-growth environments where collaboration, empathy, and clear communication turn ambiguity into action. Outside my core role, I’m an entrepreneurial thinker with a strong sense of community. I helped launch a non-profit digital solution during the pandemic, set up a startup-alumni network at Duke, and created resources to guide peers into careers in startups and VC. I actively seek out opportunities to mentor, network, and grow alongside others who believe in building for impact. Looking ahead, I’m passionate about health tech and aspire to launch a startup focused on equitable, intelligent healthcare experiences. I’m especially drawn to conversations at the intersection of AI, customer success, and mission-driven innovation—so feel free to reach out if that resonates.
Stackforce AI infers this person is a Customer Success Manager specializing in AI solutions within the HealthTech and SaaS industries.
Location: Washington, District of Columbia, United States
Experience: 9 yrs 8 mos
Skills
- Customer Success
- Ai Solutions
- Health Tech
- Ai Integration
- Account Strategy
- Entrepreneurship
- Career Development
- Customer Service
- Product Management
- Process Improvement
- Digital Strategy
- Project Management
- Market Analysis
- Event Management
- Team Leadership
Career Highlights
- Improved enterprise renewal rates to over 85%.
- Led health-tech initiatives to tackle lifestyle diseases.
- Created a platform connecting plasma donors during COVID-19.
Work Experience
Aisera
Senior Customer Success Manager, Enterprise (1 yr 9 mos)
Customer Success Manager (1 yr 5 mos)
OneReach.ai
Customer Success Manager (9 mos)
Duke University - The Fuqua School of Business
Program Assistant, Center for Entrepreneurship and Innovation (CEI) (5 mos)
Sattviko
Advisor (4 yrs 8 mos)
Finvolv
Lead, Strategic Initiatives (1 yr 1 mo)
Associate Implementation Manager (1 yr 3 mos)
Plasma Setu
Creator (1 yr)
ITC Limited
Go-to-Market Trainee (2 mos)
Entrepreneurship Cell, RVCE
Convenor/President (11 mos)
Associate (1 yr 8 mos)
Carnegie Mellon University
Research Intern (2 mos)
IIIT-Delhi
Intern (1 mo)
Campus Diaries
Intern, Re-Collect India (5 mos)
Education
Master at Duke University - The Fuqua School of Business
Bachelor of Technology - BTech at RV College Of Engineering
Secondary Education at DAV Public School, Kota
Primary Eductaion at Maharana Mewar Public School
Primary Education at Maharana Mewar Vidhya Mandir, Udaipur
Master's degree at Duke University