Jan 2024 – Jan 2025 · 1 yr

• Spearheaded both key verticals of the business – Logistics and Sales. Oversaw end-to-end process ownership, driving efficiency in logistics execution while simultaneously scaling sales channels to achieve business growth.
• Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
• Collaborate with marketing teams on campaigns aimed at increasing visibility in target markets for brand development.
• Reviewed current systems and processes regularly for potential improvements or upgrades.
• Maintained up-to-date knowledge of industry best practices in order to improve forecasting processes.
• Performed comprehensive market and competitive analysis to identify points of product differentiation and positioning for product development roadmaps.
• Developed and implemented category strategies to increase market share for assigned categories and improve customer experience.

Jul 2022 – Jan 2025 · 2 yrs 6 mos

• Prepared detailed reports highlighting current business trends and future projections.
• Evaluated existing processes and systems across cities and suggested improvements where necessary.
• Collaborated with cross-functional teams on projects related to analytics initiatives.
• Developed and supervised budgets for the Region and reported the performance periodically.
• Prepared forecasts of future performance based on historical trends. Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.
• Identify gaps in operations and support processes that impact operations and take preventive action.
• Designing new processes to improve quality or increase productivity or profitability.
• Working closely with other heads of departments to improve efficiency.

Jan 2022 – Jun 2022 · 5 mos

• Achieved cost-savings by developing functional solutions to problems. Identified areas of improvement in existing logistics systems using data analytics tools.
• Implemented efficient processes and standards, design strategies to improve delivery partners experience on the platform.
• Developed and managed logistics strategies to improve the efficiency of operations.
• Evaluated processes and procedures related to special project (Gig model- Slot level working system) and made recommendations for improvements.

Aug 2019 – Jan 2022 · 2 yrs 5 mos

• Developed and implemented strategies to increase operational efficiency of the cluster.
• Work closely with the Delivery Partner fleet to understand their needs, seek feedback/insights and provide optimal solutions.
• Drive operation Net promoter Score (NPS) metric to enhance customer and delivery partner experience.
• Implemented best practices for process optimization across all departments in the cluster.

Aug 2018 – Sep 2019 · 1 yr 1 mo

• Building and leading a layered sales & operations team. Formulating targets, priorities, incentive plans, driving recruitment, training and mentoring team members.
• Defining, prioritizing and executing sustainable solutions for the user and merchant growth.
• Worked closely with senior management to provide timely updates on key performance indicators.

Mar 2018 – Jul 2018 · 4 mos

• Working closely with the central services team and solving for long and short term issues with sustainable solutions.
• Sought out opportunities for upselling additional products or services to improve Customer experience.
• Sustaining and growing revenue by new merchant acquisitions.

Sep 2017 – Feb 2018 · 5 mos · Greater Bengaluru Area

• Established comprehensive sales and marketing strategies to target new
• markets, track leads to grow the business.
• Managed the entire process of on-boarding and invoicing all incoming signed contracts, purchase orders, credits, and cancellations and updated contract information into database.
• Interfaced with internal members of Operations ,supply and Customer Support team, as well as clients, and oversaw all inquiries relating to the administration of contract terms and agreements.

Oct 2016 – Aug 2017 · 10 mos · Greater Bengaluru Area

Jul 2015 – Oct 2015 · 3 mos · Greater Bengaluru Area

• Oversaw the planning, development, management and coordination of all Business Advertising solutions to help businesses.
• Coordinated with vendors to produce Business Advertising promotional material.