Jan 2023 – Dec 2023 · 11 mos

• Helped strategic customers mature on their O11y journey and help them smash their Site Reliability KPIs.
• As a part of the CA organization, a big focus area for the entire organization was to grow consumption. I started with a territory of $6.1M CRR (Consumption Run Rate) across 15 key accounts. And delivered a growth of $4.2M, and closed the year at $10.3M across those 15 accounts representing a Y-o-Y growth of 69%!
• Started with $4M of ACR (Annual Committed Revenue) across 15 Strategic Accounts. Closed FY’23 with a total of $7.95M ACR, representing an uplift of $3.95M and 99.5% Y-o-Y growth.
• Public Speaking at multiple internal/external events.
• Help hire and mentor newer team members.
• Awarded the top "Global Customer Impact Award" for FY'23

Feb 2022 – Jan 2023 · 11 mos

• Managed a $7 million portfolio across 10+ strategic accounts, driving business growth to $10 million by year-end.
• Secured 13 new logos, generating $2.1 million in incremental new revenue.
• Instrumental in supporting the expansion of Team India through focused hiring efforts.
• Keynote speaker at prestigious New Relic Futurestack events in Delhi and Bangalore, demonstrating expertise and thought leadership in the industry.
• Awarded "Pinnacle Sales Club award - Global Top 12"
• Recognized as "Top Solutions Consultant - APJ for FY23"

Nov 2020 – Feb 2022 · 1 yr 3 mos

• Joined as the first technical consultant in the region, supporting a business of $10M+. I was tagged to a diverse portfolio of accounts across Commercial and Enterprise businesses.
• Helped a wide portfolio of organizations, realize value from New Relic, mature their Observability practices, and consecutively growing the business ~220%.
• Successfully engaged and onboarded 25+ net new customers for New Relic, with an aggregated book of business of $2.3M+.
• Growing Team for New Relic India 10x. Helped in ramping up New Relic Team India through hiring support.
• Kicking off Global Account Engagement
• Started ground operations providing technical enablement/support/POCs for some of the largest Global Enterprises.
• Help identify/drive adoption for newer use cases.
• Contributing to Marketing Efforts
• Next-gen Software Engineering Conference
• DevOps India Summit
• Delivered multiple Webinars to support marketing activities
• Recognized as "Top Solutions Consultant - ASIA"

Apr 2020 – Nov 2020 · 7 mos

• 1. Developed an offline data retention framework that stores application performance data for long durations on a subscription basis.
• 2. Ideated, designed, and developed a Deep-Learning neural network-based model builder to design-train-deploy predictive models in realtime. This allows anyone to create powerful deep learning models with a simple UI interface without having to write a single line of code. (Neural Network as a Service - NNaaS)

Oct 2018 – Mar 2020 · 1 yr 5 mos

• With the new role assignment I moved to the Monitoring-as-a-Service team. The key areas of work included:
• 1. Key Automation efforts to facilitate seamless onboarding to the monitoring platform. This was used by 80+ applications spanning over 500+ servers across platforms (AWS, OCI, On-Premise) saving well over 10 hours of manual work per week.
• 2. Lead the effort to design and build an Auto-Remediation framework to enable self-healing for infrastructure and applications, embarking a major step forward towards enterprise adoption of AIOPS. In the first 50 days, the framework was widely adopted across the organization with 6500+ (99.8 %) successful remediations resulting in $9.5K savings.
• 3. Huge migration efforts for switching to a single monitoring platform. Some of the key highlights are listed below.
• a. Developing an end to end integration for ServiceNow ticket generation using New Relic. This was one of the key features to enabled during the migration and was extensively used across 150+ portfolio teams in Verizon.
• b. A custom framework built to provide integration between AWS Trusted Advisor and New relic to enable service limits monitoring for all the AWS Services.
• c. Multiple CICD and infrastructure automation to reduce manual toil and implement security measures, enhanced functionalities, etc. for ensuring enterprise readiness of the tool.
• 4. Developed a full-stack POC for proactive monitoring and remediation of applications leveraging Machine Learning techniques through AWS Sagemaker. The findings from the POC revealed an astounding success rate of 93.8% in predicting an outage for a given system at a given time.
• Vendor coordination and management to meet deadlines and organizational needs.

Jun 2017 – Sep 2018 · 1 yr 3 mos

• Joined as a campus recruit had the opportunity to work on Public Cloud Governance and Automation space. Some of the key efforts include:
• 1. Developed an AWS OPS Dashboard for all of the portfolio teams. (UI and Backend framework)
• 2. Created multiple REST APIs to be consumed by application teams for public cloud migration using Java Springboot.
• 3. Developed a framework to support AWS cost optimization across Verizon.
• 4. Worked in designing and developing a framework based on Cloud Custodian (open-source tool) to facilitate AWS Cloud Governance, Security and Optimized use of resources. The framework was pivotal in optimizing AWS resource’s usage and resulted in $7K savings per month. Soon after, the tool also became a security standard to enforce security guidelines on the AWS resources across the organization.
• 5. Automation efforts involved behind DevOps Cup which was focused on cloud cost reductions and efficient cloud service usage. It proved to be quite successful and resulted in $17.9K savings overall.