Ekaterina Boneva

Business Development Executive

Lozenets, Sofia City, Bulgaria19 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over three years of experience in technical sales and application support.
Multilingual capabilities in Italian, English, and Spanish.
Specializes in Linux and Windows-based NDR solutions.

Stackforce AI infers this person is a Technical Sales Engineer in the Technology Services industry.

Contact

Skills

Core Skills

Technical Sales ConsultingTechnical TrainingPresentation SkillsCustomer EngagementNetwork EngineeringTroubleshootingCloud ComputingTechnical SupportWindows ServerOperational Analysis

Other Skills

Security MonitoringProfessional ServicesProduct PromotionCommunicationOrganization SkillsInterpersonal SkillsPartner DevelopmentRelationship BuildingTechnical PresalesCustomer Relationship Management (CRM)EventsAnalyticsPresentationsSales EngineeringFirewalls

About

Over three and a half years into my journey with Progress, I've honed my core competencies in technical sales, application support, and technology services. My mission is to bridge the gap between complex technical products and customer needs, specializing in Linux and Windows-based NDR solutions. At Progress, my goal is to align with the organization's culture of innovation and service excellence, bringing a diverse perspective to our team through my multilingual capabilities in Italian, English, and Spanish. In my most recent role, I lead dynamic product demonstrations, conduct training for partners and customers, and support sales activities with technical expertise. My hands-on experience with Ubuntu and other technologies equips me to provide effective pre-sales technical assistance and education, while also driving after-sales support. It's a role that requires not just in-depth technical knowledge, but also the ability to communicate complex concepts clearly and effectively—skills that I continue to refine and leverage to support our clients and sales team.

Experience

19 yrs 6 mos

Total Experience

2 yrs 9 mos

Average Tenure

5 yrs 3 mos

Current Experience

Progress

Senior Technical Sales Engineer

Feb 2021 – Present · 5 yrs 3 mos · Sofia City, Bulgaria

Lead and organize 1-demo to showcase product functionalities 2- Presentations 3- Proof of concepts.
Provide internal and external trainings 1- Monthly hands-ons for focused partners 2-customer trainings on and off site 3- internal trainings.
Provide pre-sales technical assistance and product education. Work on after-sales support services and provide technical back up as required. Support marketing activities by attending trade shows, webinars and other marketing events, make technical presentations and demonstrations for the product. Help in the design of custom-made products. Provide regular trainings and produce support material for other members of the sales team.
Working with Linux and Windows based NDR solutions, Sales Force, Jira

Security MonitoringTechnical Sales ConsultingProfessional ServicesProduct PromotionCommunicationOrganization Skills+14

World bank group

Senior IT Assistant, Engineering

May 2020 – Feb 2021 · 9 mos · Sofia City, Bulgaria

Led internal teams to diagnose root causes of IT problems and ensure SLA goals were met.
Provided training and support for software and hardware changes, documenting incidents and resolutions.
Maintained and supported client products, peripherals, and networks using tools like PRTG and Palo Alto.

CommunicationInterpersonal SkillsNetwork EngineeringTroubleshootingAnalyticsFirewalls

Ibm

Remote Support Engineer

Aug 2019 – May 2020 · 9 mos · Sofia City, Bulgaria

Troubleshooted Cisco Cloud Services related to WebEx, guiding customers and Partners in configuring and managing Cisco WebEx cloud solutions.
Provided support for Cisco VoIP Services SIP and Video Mesh, ensuring seamless communication solutions for clients.
Prepared and participated in trainings and online knowledge sharing groups for internal teams, enhancing team collaboration and expertise.

Remote AdministrationCommunicationCloud ComputingCustomer EngagementInterpersonal SkillsNetwork Engineering+3

Convergys

2 roles

CTS Engineer Windows Platform

Sep 2018 – Aug 2019 · 11 mos · Sofia

CTS Engineer for Identifying and Troubleshooting issues - Windows 8, 10 Windows Server 2012, 2016, 2019 OS , DC, AD, RDS, VM and Cluster, WSUS
Windows Server support and System Administration support engineer; Active Directory administration and troubleshooting * Configuring DNS, Network issues troubleshooting, DHCP, Network topology description); * Configuring and managing Hyper V * Configuring RDS and Remote Services, WDS for Windows OS core;

Windows ServerCustomer EngagementInterpersonal SkillsNetwork EngineeringTroubleshootingTechnical Training+2

Microsoft Office 365 Support Engineer

Jan 2017 – Sep 2018 · 1 yr 8 mos · Sofia

Troubleshooted Outlook and Office 365 connectivity, installation, and configuration for Convergys clients.
Led the onboarding technical process for Office 365 customers and partners, ensuring smooth transitions.
Provided regular trainings to the internal team on Microsoft Office 365 Cloud Service.

Customer EngagementInterpersonal SkillsNetwork EngineeringTroubleshootingTechnical TrainingComputer Network Operations+1

Traffic broadband communications

Network Operations Analyst

Dec 2014 – Jul 2016 · 1 yr 7 mos · Sofia

Monitor and troubleshoot network performance issues. Configuring Linux based routing solutions, network devices and peripherals.Provide regular internal trainings for networking concepts and troubleshooting
Solving and preventing data outages with wired and wireless system connections Provide network performance statistics and reports. - Working with network monitoring software and performance measurement tools as Open NMS, Cacti, Linux Ubuntu

Operational AnalysisRoutingCustomer EngagementInterpersonal SkillsNetwork EngineeringTroubleshooting+4

Net1 ltd.

IT Supporter

May 2013 – Sep 2014 · 1 yr 4 mos · Sofia

Performed first and second level technical support for customers and basic network monitoring.
Assist customers in installation and configuration of SOHO devices. Working with trouble ticketing system.
Working with network monitoring software and performance measurement tools. Installing and configuring different Linux distributions on workstations.

UbuntuRoutingCustomer EngagementInterpersonal SkillsNetwork EngineeringTroubleshooting+4