Dec 2022 – Oct 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Leadership position as Director, Head of Shared Services Center (SSC). Established the center in 2022, to play a strategic role in delivering support to key business functions, enhancing operational efficiency and driving business growth. The SSC supported Capital Markets Broker Advisory teams through COEs providing Financial Analytics and due diligence for multifamily, hospitality, retail, office, and industrial properties. COEs also include Deal Management for leasing brokers, Business Intelligence solutions, Financial Planning & Analysis (FP&A), Market research, Production Design, Human Resources, Payroll & Tax.
• As part of CW's transformation priorities, I also led the SSC Strategy & Transformation group which was integral to the company's vision of streamlined global operations and enhanced value delivery between our India and manila centers with 300+ functional experts.

Dec 2019 – Nov 2022 · 2 yrs 11 mos

• Global Leader for Long-term Strategic initiatives of ABI's Growth Enabled through Analytics
• Accountable for the strategic planning, business cycle, and engagement of ABI's 400+ Global Analytics COE team. Spearheaded the development and adoption of analytics products with direct P&L impacts, extending capabilities across 50+ use cases in both Commercial (Sales & Marketing) and Non-Commercial (Finance, Supply, Logistics, Procurement, HR) functions.
• Led the transformation to a product organization by implementing comprehensive enhancements across people, processes, and technology. This included restructuring teams to focus on product-based delivery, developing new workflows to increase efficiency and collaboration, and integrating advanced technologies to streamline operations and foster innovation. These changes significantly improved the adoption and impact of analytics solutions across the organization.
• Developed the Value Creation (VC) Frameworks for Analytics, covering taxonomy, investment allocation, impact quantification, measurement, and monitoring, which scaled as best practices across the Technology & Operations organization.
• Improved collaboration, structure, and change management within a global analytics community of 1000+ tech and analytics professionals. Established global frameworks with HR for upskilling, career development, talent retention, succession planning, and compensation for Analytics and Tech Talent.
• Forged partnerships with external industry leaders to drive analytics growth through product innovation. Led the Analytics Transformation PMO, focusing on a federated operating model with regional business teams, scaling analytics products, talent sourcing, COE benchmarking, and democratizing AI.
• In 2020, also led Sales Analytics initiatives including Customer segmentation, Algorithmic selling recommendation engine, POC Insights, Algorithmic tasking for BDRs, Assortment recommendations for Retail POCs, and Credit Optimization.

Apr 2018 – Nov 2019 · 1 yr 7 mos

• Technology, Process & Analytics Solutions Leader for Commercial Business at ABI (now BEES).
• Responsible for global design, strategy, operating model, implementation, and adoption of high-impact programs supporting ABI's Digital strategy. Key initiatives led:
• Net Promoter Score CX Program: Led the global design and delivery of the Net Promoter Score program, focused on improving customer experience for off-trade and on-trade Point of Contact (POC) stores.
• Customer Experience Center (CXC): Transformed telesales and customer service operations using data and analytics for decision-making, impact assessment, and enhanced customer engagement.
• Command Center: Developed the Digital Sales Cockpit with advanced BI capabilities for active monitoring, alerts, and actions to support country business operations.
• Sales Process Improvement: Led platform enhancements for sales processes, workflows, and technology improvements for BDRs, telesales, and customer service teams.
• Customer Champions: Achieved annual back-office efficiencies through automation and platform initiatives in revenue management, category assortment, BDR routing and tasking, and lead segmentation.
• Business Transformation Leader for Sales & Marketing Initiatives (Apr 2018 - Dec 2018)
• Led the deployment of new solutions and capabilities leveraging the Network of Capability Centres (NoCC) at ABInBev. Focus areas included:
• B2B Analytics: Developed capabilities in app behaviors, recommenders, and digital activations.
• Customer Experience: Implemented the Net Promoter Score program to enhance customer satisfaction.
• Marketing Centre of Excellence: Established services for creative support, social listening, and marketing activations.
• Sales Force Adoption: Promoted the use of Service Cloud to improve sales force efficiency.
• Category Optimization: Enhanced strategies for category management.

Jan 2015 – Jan 2018 · 3 yrs · Bengaluru Area, India

• Global Sales Operations and Center of Expertise leader for 150+ member team. The role was accountable for leadership and strategic direction for channel Inventory, sell through data collections, sales quota deployment and partner rebates & incentive programs. Functional leader for Business Intelligence, Channel Insights, process & platform architecture mgmt., integrations, channel partner experience and sales policy compliance for Enterprise Sales teams. Played a dual role of Engagement leader for APJ responsible for executive sales & channel partner relationships for all transformation and operations.

Jan 2011 – Jan 2015 · 4 yrs

• Functional Manager for Global post sales Operations & Business Intelligence teams. 350-member team supporting channel Inventory, sell through data collections and administration of $ 10 billion in post-sales rebates, promotions & partner sales incentive compensation & Insights across the indirect (channel) sales route to market. Key responsibilities included strategy, operations, Business Intelligence, Insights, business stakeholder & partner experience, employee engagement and business process transformation.

Jan 2007 – Jan 2011 · 4 yrs

• Progressive roles leading up to 600-members managing transactions for channel route to market operations in the areas of profiling, contract administration, onboarding, pricing, quotations, deal management, Inventory, sell through data collections, sales incentive compensation, market development fund, Channel Insights & Reporting. Key responsibilities included functional lead for account offshoring/location strategy, operational excellence, transformation initiatives, SLA delivery, employee and customer experience.

Jan 2002 – Jan 2007 · 5 yrs

• Managed the accounting operations with a 50+ member team supporting the HP Services business line. (2006-2007) Functional leader for a highly skilled team of Six Sigma experts, Industrial engineers and certified trainers to drive operational excellence and continuous process improvements across Sales, Finance & Accounting and HR shared services.

Jan 2001 – Jan 2001 · 0 mo

• Managed relationship with customers by visiting corporates on sales calls for room and Banquets sales. Completed a project for the division on Leisure Market Potential to identify the commonly booked Taj destinations around India and the world by contacting and collecting feedback from over 100 travel agencies in Bangalore.