Mar 2024 – Dec 2024 · 9 mos · Sydney, New South Wales, Australia · Hybrid

• Led B2B sales campaigns in the home care sector, delivering strategic outbound prospecting, cold calling, and client acquisition that expanded market share and drove revenue growth.
• Delivered high-converting product presentations and demos to prospective clients, emphasizing SaaS value propositions, ROI, and personalized wellness solutions.
• Mentored cross-functional teams, sourced top talent, and cultivated a performance-focused, collaborative sales environment to scale operations.
• Consistently exceeded KPIs, driving retention, identifying cross-sell/upsell opportunities, and adapting to evolving market dynamics and customer needs.

Apr 2023 – Apr 2024 · 1 yr · Kathmandu, Bāgmatī, Nepal · Remote

• Designed and implemented comprehensive CX playbooks that empowered new teams to handle 25+ client appointments monthly, scaling service delivery and operational capacity.
• Launched follow-up and tracking systems that boosted operational efficiency by 50%, translating actionable client data into strategic insights for SaaS product adoption and improvement.
• Transformed client feedback loops into product enhancement strategies, working cross-functionally to refine user experience and drive customer satisfaction.
• Provided strategic consultation to leadership on CX best practices, retention strategies, and customer lifecycle optimization for SaaS growth.

Apr 2022 – May 2023 · 1 yr 1 mo · Melbourne, Victoria, Australia · Remote

• Plan and Execute Marketing and Sales Strategy
• Managing both our existing sales pipeline and the development of the new business
• Assit in the coordination and implementation of marketing strategies and delegate task to achieve strategic growth.
• Take lead role in developing new business proposal that create and nurture opportunities and partnership
• Developed and Implemented overarching outbound sales and business development strategy, sales process structure and best practices across the company.
• Achieved 32% Sales Growth. Improved Quarter Sales and Achieved 33% Quarter growth
• Motivate team , track performance and report Matrics.
• strategic improvement in customer satisfaction through continuous involvement with clients via verious survey and meetings

Oct 2020 – Jul 2023 · 2 yrs 9 mos · Singapore · Remote

• Developed and executed comprehensive SaaS sales strategies that grew revenue and expanded user base, leveraging targeted account planning, pipeline optimization, and competitive market analysis.
• Unified sales, marketing, and customer success teams to create compelling value messaging, identify new SaaS market opportunities, and accelerate customer acquisition.
• Used analytics and digital tools to streamline sales operations, improve conversion rates, and provide real-time performance transparency across the sales funnel.
• Provided leadership and coaching to sales team members, guiding them toward individual and team success while maintaining high-performance standards in a fast-paced SaaS environment.

Oct 2020 – Apr 2023 · 2 yrs 6 mos · Melbourne · Remote

• Identify the target market and market the product accordingly.
• Know the product's features and limitations.
• Ensure legal compliance when marketing and selling the product.
• Provide excellent customer support.
• Use effective marketing channels to increase brand visibility.
• Analyze the competition and adjust marketing strategies accordingly.
• Determine competitive pricing that's affordable for customers and profitable for the company.

Oct 2020 – Apr 2023 · 2 yrs 6 mos · Melbourne, Victoria, Australia · Remote

• Identify the target market and market the product accordingly.
• Know the product's features and limitations.
• Ensure legal compliance when marketing and selling the product.
• Provide excellent customer support.
• Use effective marketing channels to increase brand visibility.
• Analyze the competition and adjust marketing strategies accordingly.
• Determine competitive pricing that's affordable for customers and profitable for the company.

Feb 2019 – Sep 2020 · 1 yr 7 mos · Kathmandu

• Provide training, evaluating, and monitoring new recruits.
• Help Mortgage Brokers, with settling Home loans with Australian banks.
• Communication with clients and lenders on behalf of mortgage brokers.
• CustomerCare, complaint handling, and provide support to the management.
• Also, provide support to all the parties related to mortgage

Jan 2018 – Dec 2018 · 11 mos · Jyatha , Thamel , Kathmandu Nepal

• Making traveling plans both nationally and internationally and personalizing according to the
• Customer’s choice.
• Recruitment and management of the team, setting goals, and milestones.
• Planning and Implementation of a branding strategy for both Domestic and International Clients.
• HR policies development, helping management with the recruit

Dec 2016 – Jun 2017 · 6 mos · Kathmandu, Nepal

• Worked as Deal Flow coordinator, my role was to be the initial point of contact for both
• local and international clients.
• Completed a Project Named 5Start which was aimed to support these startups. The sole
• concept of the project was to bring emerging Entrepreneurs and Graduate Students to
• work along for 6 Months, to Guide these Emerging Entrepreneurs to meet the milestones
• set by the Mentors from Antarprerana.
• Guided MBA students and Entrepreneurs as per the requirement of the project regarding
• marketing plans, Human Resource Management, and Management Consulting.
• International Linkages and Initial Point of Contact. During my term at Antarprerana, I got
• a chance to work with The Bridge International (Korea Crowd Funding Company to
• Support Emerging Entrepreneurs)
• Human Resource Management, Developed an updated policy for HRD of Antarprerana and
• also helped in the recruitment of interns for Antarprerana and its mentee companies.
• Helped Antarprerana to find companies that could be possible for PUM (Netherlands
• Senior Experts

Jan 2013 – Jan 2015 · 2 yrs · Kathmandu, Bāgmatī, Nepal

• Carried Marketing of the New Company and helped in Business Development as well.
• Helped the team to Crack deals, manage employees, and create international linkages.
• Product analysis and new Design Implementation for various projects.
• Office Management, HR policies development, and implementation.
• Graphics Designs and Front End Development of project.
• Acting Project Manager for various projects.

Jan 2008 – Jan 2013 · 5 yrs · Kathmandu, Bāgmatī, Nepal

• To maintain and expand business generated from Different NGOs and INGOs.
• Creative and organizational skills developed through active participation in cultural and
• co-curricular programs and events.
• To provide orientation to new members and help them in settling down in new work
• environment.
• Survey regarding various project such as Gender Equality, Youth Activism, Environment
• and Nature Conservation.
• Program Development for different important dates.