Prabhath P

Digital Marketing Specialist

Chennai, Tamil Nadu, India7 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer marketing and support.
Expert in crafting engaging narratives for tech products.
Strong background in technical support and customer satisfaction.

Stackforce AI infers this person is a SaaS marketing and support specialist with a focus on customer engagement.

Contact

Skills

Core Skills

Customer ExperienceMarketingCustomer SupportTechnical SupportEditing

Other Skills

Customer SatisfactionMarketing StrategyBack Office OperationsStructural EditingMentoringData EthicsCommunicationCoachingAttention to DetailProject ManagementProblem SolvingPost-SalesOnboardingCustomer SuccessAnalytical Skills

About

From customer support warrior to product marketing storyteller, I've navigated the tech world with curiosity and grit. Started with QuickBooks and Amazon, dabbled in fantasy novel editing (yes, really!), and now crafting narratives at Zoho Books. Always open to connecting with fellow tech enthusiasts and storytellers. Views are my own and do not reflect my employer.

Experience

Zoho

2 roles

Customer Marketing Manager

Apr 2024 – Present · 1 yr 11 mos · On-site

Actively connect product features of Zoho Books with customer needs in India and MEA.
Manage social media platforms to enhance brand visibility and engagement.
Create compelling blogs and articles to illustrate the benefits of Zoho Books for businesses.

Customer SatisfactionMarketing StrategyCustomer ExperienceMarketing

Technical Support Engineer

May 2021 – Apr 2024 · 2 yrs 11 mos · On-site

Technical Support Engineer at Zoho Books, bridging customer needs with product innovation. Delivered expert presales support, conducted strategic product demonstrations and customer engagement webinars. Proactively gathered customer testimonials while resolving complex technical challenges. Collaborated cross-functionally to drive product improvements and enhance overall customer experience in Zoho Books' go-to-market strategy.

Customer SupportCustomer SatisfactionTechnical Support

Wuxiaworld limited

Editor

Jan 2020 – Apr 2020 · 3 mos · Remote

Freelance Editor at WuxiaWorld, diving deep into the realms of wuxia and fantasy literature. Polished translations of "The Imperial God Emperor" and "Destroyer of Ice and Fire," editing 300+ chapters to enhance readability while preserving the authors' unique narrative voices. Transformed raw translations into engaging stories that captivated an international audience.

EditingStructural Editing

Sutherland

Customer Support Representative

Dec 2018 – May 2021 · 2 yrs 5 mos · Chennai, Tamil Nadu, India · On-site

Frontline support specialist for QuickBooks and Amazon Vendor/Seller Services, resolving complex customer queries with precision and empathy. Simultaneously supported Quality Assurance efforts, identifying and documenting critical process improvements and system bugs to enhance overall service quality.

Customer SupportBack Office Operations