Manisha Bhardwaj

Customer Success Manager

Bengaluru, Karnataka, India15 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years of experience in business process improvement.
Expert in talent acquisition and team management.
Strong focus on aligning processes with organizational goals.

Stackforce AI infers this person is a seasoned professional in Business Process Improvement and Talent Acquisition.

Contact

manisha@affinsys.com LinkedIn

Skills

Core Skills

Business ProcessPeople ManagementTalent AcquisitionRecruitment

Other Skills

Business DevelopmentBusiness StrategyConsultingCross-Functional CollaborationExecutive SearchHuman ResourcesKey Account ManagementManagementManagement ConsultingPerformance ManagementProject Risk MitigationRecruitingSourcingStart-upsStrategy

About

With over a 15+ yrs of know-how from working with small and medium businesses, I work closely with business owners to help them create and refine processes, build strong teams and achieve overall organisational goals. The diverse career stints, ranging from people management to process improvement expert to customer success lead, gave me an opportunity to work with product owner, development and delivery teams to define & execute projet plans and ensure the successful delivery of the projects. I strongly believe that processes and people are equally important to a business success.

Experience

Affinsys ai (bankbuddy.ai, telcobuddy.ai, insurebuddy.ai)

2 roles

Head of Customer Success

Promoted

Nov 2022 – Present · 3 yrs 4 mos

Program Manager

Jul 2018 – Oct 2022 · 4 yrs 3 mos

Sympatica pvt ltd

Principal Consultant

Feb 2018 – Jun 2018 · 4 mos

Linkstreet learning pvt. ltd.

Principal Consultant

Dec 2014 – Jan 2018 · 3 yrs 1 mo · Bangalore

Responsible for developing operations & processes, to bring overall efficiency thereby improving productivity. People management, .. the best talent to the organization, motivate and engage the employees to building an employer brand both outside and inside the organization.
Indentifying the gaps & analysisng the custmoer needs and implementing solutions to align with organisational goals and sucess matrix.
Collaborating with cross- functional teams to deliver software services as per the scope defined.
Identify & mitigate project risks.
Responsible for creating the review and performance management process; working with managers for individual and teamgoal setting, design of performance templates.

Business ProcessPeople ManagementPerformance ManagementCross-Functional CollaborationProject Risk Mitigation