Saurabh Purohit

Operations Associate

Gurgaon, Haryana, India21 yrs experience

Highly Stable

Key Highlights

Proven expertise in Operations and Service Delivery.
Strong leadership in managing teams and performance.
Extensive experience in Business Process Improvement.

Stackforce AI infers this person is a seasoned Operations Manager with a focus on BPO and Service Delivery.

Contact

Skills

Core Skills

Service DeliveryTeam Management

Other Skills

OperationsCustomer ServiceExperienceBPOSix SigmaManagementOutsourcingKnowledge ManagementVendor ManagementMISLeadershipPerformance ManagementTransition ManagementEmployee EngagementBusiness Process Improvement

Experience

21 yrs

Total Experience

3 yrs

Average Tenure

Current Experience

Ongrid

Senior Operations Manager

Oct 2022 – Nov 2023 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Operations, Customer Service and Experience

OperationsCustomer ServiceExperienceService DeliveryTeam Management

Authbridge research services

Senior Manager Operations

Mar 2018 – Oct 2022 · 4 yrs 7 mos · Gurgaon, India

Abc consultants

Practice Leader - Outsourcing & Offshoring

Oct 2016 – Mar 2018 · 1 yr 5 mos · New Delhi Area, India

Headhonchos.com

AVP - Operations

Jan 2012 – Oct 2016 · 4 yrs 9 mos · New Delhi Area, India

Steria

2 roles

Senior Service Manager

Dec 2010 – Jan 2012 · 1 yr 1 mo

Service Manager

Jun 2008 – Nov 2010 · 2 yrs 5 mos

Indiabulls

Customer Service Manager

Jul 2006 – Jun 2008 · 1 yr 11 mos

Ibm daksh business process services pvt. ltd

Assistant Manager

Sep 2002 – Jun 2006 · 3 yrs 9 mos

Education

Indian Institute of Management, Lucknow

Master of Business Administration (M.B.A.) — Operations

Jan 2014 – Jan 2014

Maharshi Dayanand University

B.Com — Commerce

Jan 1999 – Jan 2001

Kendriya Vidyalaya

12th

Jan 1997 – Jan 1998

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