Jan 2020 – May 2021 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Facilitated Pre-Process training. I improvised content according to the needs and learning gaps of new hire trainees over a span of a year. training them on global culture, communication, organizational values, and ethics to ensure a smooth transition from campus to corporate
• Developed and designed the internal learning academy's curriculum design/ training design documents from scratch. worked closely with IDs and SMEs to understand the requirements and gather relevant data and content to build modules using ADDIE, Bloom's Taxonomy, etc. Analyzed detailed training documents to reduce knowledge/skill and will-related gaps
• Delegated leadership training for Level B1 to C1 managerial levels as POC for the domain. As a POC, I collated and managed data, and promoted the training. Keeping the training participation rate at 95%
• Conducted process training for an American-based video streaming platform. training and mentoring content reviewers in the trust and safety domain for the Global Drug & Illegal vertical. Conducting TNI/TNA/RCA sessions to understand areas of improvement and to fill knowledge, skill & error gaps