Feb 2025 – Jan 2026 · 11 mos · On-site

• 1, Accountable for managing, Service & Deinstallation and motivating the existing Ops team to drive Onboarding and service growth.
• 2. Built strategies to develop and increase the penetration of the products of Mswipe Tech PVT LTD in Tier 3,4 & 5 areas.

Jan 2024 – Feb 2025 · 1 yr 1 mo · On-site

• Develop and implement comprehensive recovery strategies for Pan-India operations, encompassing lost, damaged, and unpaid shipments.
• Lead a team of recovery specialists across various locations in India.
• Design and manage recovery workflows to ensure timely and cost-effective resolution of issues.
• Conduct thorough investigations to identify the root causes of losses and implement preventive measures.
• Negotiate and settle claims with customers, carriers, and other stakeholders.
• Maintain strong relationships with key stakeholders, including customers, carriers, and legal partners.
• Analyze recovery data and identify trends to improve efficiency and effectiveness.
• Track and report on recovery performance metrics, including recovery rate, average recovery time, and costs.
• Stay abreast of industry regulations and best practices in recovery management.
• Ensure compliance with all relevant legal and ethical standards.

May 2023 – Jan 2024 · 8 mos · On-site

• Focus on the opportunity to manage a critical team with significant impact on organization.
• High-Risk Operations: Focuses on managing teams responsible for sensitive or challenging operations that require careful monitoring and mitigation of risks.
• Compliance: Leads a team tasked with ensuring adherence to internal policies, regulations, and external compliance requirements.
• Special Situations: Oversees a team handling exceptional circumstances, non-standard operations, or complex issues requiring specialized expertise.
• Contingency Response: Directs a team responsible for developing and implementing plans to respond effectively to unexpected events or disruptions.