Mustabin Fatima

Operations Associate

New Delhi, Delhi, India6 yrs 2 mos experience
Highly Stable

Key Highlights

  • Experienced in Claims Management and Customer Service.
  • Proven track record in Team Management and Performance Management.
  • Skilled in handling Customer Escalations effectively.
Stackforce AI infers this person is a Customer Service and Claims Management Specialist in the Insurance industry.

Contact

LinkedIn

Skills

Core Skills

Claims ManagementCustomer Escalation ManagementTeam ManagementPerformance ManagementCustomer Service

Other Skills

Ltc insurancAuditingCustomer handlingCustomer SatisfactionClaims HandlingSupervisory SkillsTrainingEscalations ManagementCustomer RetentionCustomer ExperienceCustomer SupportCustomer InsightCustomer EngagementCounselor EducationCounseling Psychology

Experience

6 yrs 2 mos
Total Experience
1 yr 9 mos
Average Tenure
1 yr
Current Experience

Metlife

Claims Specialist

May 2025 – Present · 1 yr · Noida, Uttar Pradesh, India · Hybrid

Ltc insurancClaims Management

Blinkit

Senior Executive

Aug 2024 – May 2025 · 9 mos · Gurugram, Haryana, India · On-site

Customer Escalation Management

Lenskart.com

2 roles

Subject Matter Expert

Promoted

Dec 2022 – Sep 2024 · 1 yr 9 mos · Delhi, India · On-site

Team ManagementAuditing

Senior Executive

Mar 2021 – Dec 2022 · 1 yr 9 mos · Delhi, India · On-site

Customer handlingPerformance Management

Flipkart

Executive Assistant

Jan 2020 – Jan 2021 · 1 yr · Bengaluru, Karnataka, India · On-site

Customer ServiceCustomer Satisfaction

Education

Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

Master of Arts - MA — English Literature (British and Commonwealth)

Apr 2018 – Apr 2021

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