Oct 2019 – Oct 2024 · 5 yrs · Bangalore · Hybrid

• As a Delivery Manager with Wipro and close to 25 years of rich experience in the IT industry, his current responsibilities include digital transformation, project management, program management, account management, delivery management, service delivery as per the contracted SLA, Managing Critical Incident & drive to immediate closures with necessary intervention. Regular analysis of tickets. Derive & Drive SIPs on process, tools & automation, Review availability, scalability & capacity planning of the project resources, Effective Customer & stake holder management, Building, Lead, Coach and develop technical teams, Get into necessary technical discussions & guide teams, Review and control the vendor & subcontractor performance, Meeting Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliance, Participation & driving renewals, extend support to pre-sales cases for business benefits. Win, manage & run inflight projects, Deliver as per SOW commitments, plan for SLA improvement, Analysis of Incident/Problem & Change tickets, Track open issues & risks to drive to closure, Launch & drive Improvement Plan for various project enhancements – Process, tools & automation, Drive Optimization Plan as per
• project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls, Knowledge of Profit and Loss aspects, Operationalizing policies, procedures , MIS, Forecasting and Scheduling techniques, Recruit, train and develop technical and supervisory personnel, Review Subcontractors & vendors – monitor & control the cost and quality of deliverables, Plan and execute in-flight projects as per project requirements, Drive Quality processes, Six Sigma & Lean etc, demonstrate analytical, problem-solving, decision-making skills, Strong proven reputation for building, leading the top teams, establishing policies, procedures and best practices

Mar 2018 – Aug 2019 · 1 yr 5 mos · Bangalore

• As a Director of IT Consulting Services, owning project management, program management and head the delivery of projects mainly in the US and India region to ensure that the projects are delivered with high quality, within the budget and as per schedule. Also help in constant revenue generation through proactive proposals, prototyping and proof of concepts to improve the project revenue goals and enhance the value add delivered to client. Focus is on not just meeting expectations, rather exceed client expectations. Demonstrate excellent communication and client management skills in order to maintain positive client relations. A self-starter, who is able to work in a fast paced dynamic environment. Possessing skills to produce improvement initiatives both internally and with clients. Proactively reviewing account activities and staying in sync with the Sales team to identify and grow expansion opportunities within the account.
• The key responsibility is to be the primary point of contact for clients. Also be accountable for overseeing all client implementations, coordinating and prioritizing conflicting priorities in addition to being the voice to the client regarding status updates, scope changes, timelines and budgets. Overseeing and prioritizes project tasks, timelines and project plans that are in conflict and communicates status to Sales, Implementation Managers, Senior Management and Clients as needed. Additionally, often work with clients and travel on-site to client meetings. Ensuring the project is implemented within contractual obligations and regulatory requirements is another responsibility.
• Managing multiple client projects at one time. Also responsible for proactively monitoring and developing program and account improvement strategies. Own the activities related to scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources.

Jan 2015 – Feb 2018 · 3 yrs 1 mo · Bangalore

• K A Chandrakanth, contributed a Senior Manager at PwC SDC Bangalore and was responsible for key client accounts and anchored both Development and Testing Teams to successfully implement project management and quality management practices. He has around 17 years of experience in the IT industry and has good exposure to products, services and consulting areas of software delivery. He has been previously associated with Tektronix and Infosys in Senior Management positions and was instrumental in building great products and delivering high quality software to meet and exceed client expectations. He has a holistic experience to manage cross functional teams across the globe and has closely worked on engagements that would involve client interaction to ensure on schedule delivery and time to market objectives. He is an allrounder who not only focusses on projects but also contributes in continuously improvement activities thus bringing in the difference that is required to successfully delivery guaranteed software with satisfaction

Apr 2012 – Jan 2015 · 2 yrs 9 mos · Bangalore

• Chandrakanth implemented the following tasks during his tenure at Infosys
• End-to-end bottom line responsibility for a Project, participated and ensured proposal, estimation and scope for a project is completed.
• Built the project test team, schedule assignments, monitor, review and report project status. Managed project risks.
• Ensured successful delivery and implementation; took complete ownership of people and their performance management in the project with the objective of ensuring the highest levels of service offerings to clients within their domain, service and technology area within the guidelines, policies and norms of the company
• Other areas of responsibilities included, Proposals, Contracting & Agreement, Project Scoping, Estimation, Resource Planning, Scheduling, Quality Planning, Risk Planning, Project Plan Review, Transition, Production Support, Project Tracking, Control & Report, People Management, Project operations management, Client Management, Knowledge Management, Unit / Organization activities
• Good Knowledge of Project Initiation, Execution and Closure
• Use of engagement models with basic financial knowledge
• Project life cycles on both development & maintenance projects, Estimation methodologies, Quality processes
• Knowledge of Architecture frameworks and design principles
• Have ability to comprehend & manage technology, Performance Engineering,
• Domain knowledge in order to understand the business requirements / functionality
• Strong Technical skills, Project / People management skills, Good communication skills, ability to handle ambiguity, ability to handle multiple / diverse stakeholders, Usage of Project Management tools like MS project and Good Presentation skills

Jan 2001 – Feb 2012 · 11 yrs 1 mo · Bangalore

• Chandrakanth implemented the following tasks while at Tektronix
• Plan activities related to TekScope firmware qualification
• Guide the team on the amount of testing required
• Regular updates of wiki page to track testing status
• Preparation of test matrix covering good number of scope models
• Resolve resource and equipment issues
• EDPM submission of apps
• Share information on TekScope releases
• Detailed status and quick status reports
• Identify risks and suggest early mitigation
• Regular Con Call with US counterparts for strategy planning and implementation
• Help SQEs on performing efficient and smart testing
• Follow up on the updates required for after release wiki page
• Testing of all apps for install shield, silent mode etc..
• Discuss with management on the plan for testing apps on quick firmware releases
• Communicate the apps testing efforts for firmware qualification
• Enable and encourage SWE and SQE to remain focused on achieving target dates
• Provide technical help in resolving issues related to apps and firmware
• Work closely with each group VPL, SPL, Connectivity for timely completion of testing
• Act as a bridge between Tektronix India and US counterparts for apps testing
• Single Point of contact for Apps Qualification.
• Single Point of communication between the Solutions and TekScope team.
• Interact with Program Managers and Project Leads in Beaverton and Bangalore to
• develop plans for a smooth execution.
• Plan prototypes availability in Bangalore, develop sharing plan.
• Remove impediments for apps qualification on TekScope firmware.

Aug 2000 – Jan 2001 · 5 mos · Bengaluru, Karnataka, India

• software engineer with development of web applications using html, css and also backend development activities using c, c++, vc++