S

Shourjo Sett

Customer Success Manager

Bengaluru, Karnataka, India4 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Expert in SaaS implementation and optimization.
  • Proven track record in enhancing customer success.
  • Strong analytical and critical thinking skills.
Stackforce AI infers this person is a SaaS Customer Success Consultant with expertise in FinTech solutions.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessConfiguration ManagementSoftware ImplementationConsulting

Other Skills

Analytical SkillsAnalyticsClient ServicesCommunicationCritical ThinkingCustomer Experience ManagementCustomer SatisfactionCustomer ServiceCustomer SupportDigital TransformationEngineeringFinTechFront-end DevelopmentFunctional ConfigurationFunctional Consulting

About

Consultant specializing in the implementation and optimization of SaaS solutions for global industry leaders with a proven track record in maximizing value through combining technical expertise with a customer-centric approach, providing strategic guidance to drive business value, and exceeding client expectations with measurable results.

Experience

Setu

Customer Success Specialist

Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India

Sprinklr

Managed Services Associate

Jul 2022 – Jun 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

  • Managing and optimizing platform configurations for clients.
  • Identifying opportunities for improvement, and maintaining platform relevancy.
  • Providing training and support to clients
  • Collaborating with sales and success teams to maximize client value and satisfaction.
Configuration ManagementCustomer Experience ManagementCustomer SuccessClient ServicesCustomer SatisfactionCustomer Support+2

Highradius

2 roles

Associate Techno-Functional Consultant

Jun 2021 – Jul 2022 · 1 yr 1 mo

  • Carrying out end-to-end client implementations of Fintech SaaS applications globally
  • Understanding client requirements and business functions
  • Co-ordinating with cross-functional teams
  • Configuring and testing the product
  • Improving implementation methodologies and tools
Software ImplementationConsultingProject ImplementationValue RealizationFinTechSolution Implementation+1

Consulting Intern

May 2021 – Jun 2021 · 1 mo

Education

KIIT - Kalinga Institute of Industrial Technology

Bachelor of Technology - BTech — Computer Science

Jan 2018 – Jan 2022

Indus Valley World School

Science

Jan 2014 – Jan 2018

South Point High School, Kolkata

Jan 2003 – Jan 2014

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