May 2019 – Dec 2020 · 1 yr 7 mos

• As part of the more significant USDA initiative, we transition Guaranteed Underwriting System (GUS) of the Rural development from Legacy technologies to the Salesforce cloud, which provides USDA ability to serve its customers with improvements on MISMO Compliance, Security, Integration and Efficiency.
• I played the Senior Architect role in managing the architecture team, providing solutions for 20+ integrations involved in the product, and overseeing the product development by three scrum teams. I am also hands-on in the project delivering essential framework items that include
• Exception handling framework
• Caching frameworks for minimizing API calls
• GIT Branching and automated cherry-picking triggered by JIRA updates
• Continuous deployment scripts
• API Simulation engine
• Application builder Endpoint
• Validation and Save Framework
• Application Validator
• Performance tuning
• Lock behavior
• Snapshot Builder
• Application Comparator

Feb 2016 – Apr 2019 · 3 yrs 2 mos · Nashville, Tennessee, United States

• BMI is a market leader in managing the licensing and royalties of Artists and creators in the music industry. BMI is migrating their home-grown licensing application to the Salesforce cloud. BMI manages multiple licenses that they sell to various industries (Radio, Tv, Hotels, Eatery and drinking establishments, Fitness clubs, Coffee shops, Colleges, internet, etc.) that play music. Each license has their business operations and processes associated with it. I am a Salesforce technical architect for the BMI implementation, heading the development, admin, product management and project management team of about 15 people. I helped BMI in building the team and the project governance. To provide high efficiency in operations, heavy automation of all aspect of the businesses is involved. Implementation is heavily customized using Apex and Visualforce pages. All the nitty-gritty details of the Force.com platform is leveraged in the project. Various frameworks are also leveraged in the project to make sure the application scales well irrespective of the nature of the account. E.g., single account or a chain account with thousands of child account.

Jun 2015 – Present · 10 yrs 9 mos · Chandler AZ

Dec 2013 – Jun 2015 · 1 yr 6 mos · Chandler, AZ

• As a Chief Architect, I was responsible for the successful execution of all the projects carried out by MST Solutions. I managed both Project management team and Development team directly and align them for every project. During the initial period I successfully carried out Salesforce practice model setup for MST and mentored, trained and built a strong team of various advanced certified professionals; meeting the technical criteria of Salesforce Gold partner. During the course I Architected and put hands on in various Sales cloud, Service cloud, Community cloud and Data migration Salesforce implementations projects ranging from small implementation to few thousand users implementations.
• Following popular AppExchange products are built by me.
• Mass Email: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5ESSEA3
• Commissions: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000q5CdEAI
• RulesEngine: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1a0000009m5U

Sep 2011 – Jan 2014 · 2 yrs 4 mos · Greater Phoenix Area

• Student service platform:
• Apollo Contact Center includes Sales, Service and Support organizations that cater the students of Apollo group institutions that includes University of Phoenix. Contact center includes about 7500 Agents working from various Apollo centers. As part of the Student service platform initiative, I drove the solutions architecture that covers Salesforce CRM and Genesys Unified communications (UCP), and integration between them and Apollo internal systems.
• As a Principal solutions Architect I balanced the capabilities of Customer relationship management of Salesforce and Customer interaction management of Genesys for lead management. With this solution, business manages the Opportunity and Case data in the Salesforce and business can establish the rules for work prioritization, classification, escalations and assignment in UCP. Lot of business value is associated with this solution, as the solution can bring the huge efficiency gains by transforming the business operations from Pull model of work delivery to Push model of work delivery and routing.
• Architect the integration between the Lead intake system and Salesforce
• Established the data architecture for the Lead flow and Lead management system
• Architect tighter integration between Salesforce and UCP for leveraging Data management flexibility of Salesforce CRM and Routing, Work management and Multi-channel handling capability of UCP.
• Salesforce and UCP Rollout and Rampup plan that includes Segmentation methodology.
• Developed OpenCTI integration for Screenpop and Click2dial, between the Salesforce OpenCTI app and Genesys iWS Extension app.
• Establishment of strategy and vision for Unified communications platform
• Established Reference Architecture for Unified communications platform
• Driven the RFP and Selection process for Unified communication platform selection
• Established the team for UCP and Lead management engineering.

Aug 2004 – Sep 2011 · 7 yrs 1 mo · 7300 W Boston st, Chandler AZ

• Design/Development of Enterprise VoIP PBX and Unified communications:
• In this project I was involved in the development of VoIP based PBX with all the features of traditional PBX along with advanced presence, contact center solutions, web applications and mobility applications.
• Design and development of PBX call control model.
• SIP and Http based converged PBX feature implementation.
• SIP proxies and Tunnel features for Tele worker and Branch office access.
• Development of next gen Phone platform.
• Performance tuning.
• Development of message bus.
• Development of Rules engine for easy customization and flexibility for tuning to customer needs.
• Development of various tools and utility for field debugging.
• Project: UCS (Unified communicator):
• After Mitel and Inter-tel merger UCS project was started to extend the presence, status management, desktop client, Outlook calendar integration, MSN integration, Web conference and many more features of VoIP PBX to the classic Mitel and classic Intertel PBX solutions. I drove the mobile strategy for the UCS and came up with multiple innovative features which are major highlights in the product selling. I closely followed the Android and IOS release features and aligned the UCS product releases with the fast releases of mobile platforms. I also drove the various CRM integration strategies for the UCS product.
• Design and development of WebSocket interface for UC server push notifications.
• Drive UC Mobile solutions and Developed Android client for UC.
• Peering strategy for scalability.
• Design and development of PBX interaction modules.
• Developed the Data synchronizer engine.
• Developed Database migration strategy and implemented TimesTen to SolidDB migration.
• Responsible for providing web strategy.

Feb 2001 – Aug 2004 · 3 yrs 6 mos · Fremont, CA

• Design/Development of a VoIP Soft switch & SCP Service control point:
• Designed the server with multithreaded and fault tolerant architecture. Server abstracts multi-protocol events (SIP, MGCP) into uniform call model, leading to protocol independent call control.
• Design and development of a Softswitch for controlling SIP/MGCP calls.
• Development of a SIP Call processor.
• Development of a SIP-MGCP signaling application gateway.
• Development of a MGCP Provider for interfacing with an IVR.
• Development of interface for SIP based IVR (INFO RFC2976).
• Call transfer mechanisms (REFER/NOTIFY RFC3515 & RFC3265, Bye-Also).
• SIP privacy mechanism (RFC 3323, RFC3324, RFC3325)
• TelURI (RFC2806), DCS Billing headers support (RFC 3603).
• Limited Offer/Answer model validations (RFC 3264).
• Interop with various partners/vendors.
• High availability (HA), Fault tolerant (FT) strategy design and implementation.
• Multithreaded application over Multiprocessor Systems.
• Performance tuning, horizontal and vertical scalability.
• Design and implementation of a proprietary reliable messaging protocol over TCP/IP to facilitate HA.
• Project: EMS (Element Management System) for Softswitch:
• BayManager provides SNMP and proprietary interface based management of softswitches, applications and thirdparty components like Oracle, Iplanet, IVR.
• Developed SNMP/CORBA based Manager – Agent interfaces.
• Alarm policies (Severity escalation, Auto clearing, Destination groups) and Internationalization.
• Developed FT and HA functionality
• Developed Database Schema and DBFT strategy.
• Project: Billing for VoIP Services. (Mediator RKS Record keeping server):
• Development of Rule based mediation solution for packet cable network. Mediator is integrated with VoIP Softswith to generate billing CDRs for service usage.
• FT Design and performance tuning to achieve high throughput (15 Million events/hr).
• Development of Rules engine for runtime CDR formatting.

May 1998 – Feb 2001 · 2 yrs 9 mos · Denver Metropolitan Area

• APRIL (Automatic Provisioning Infrastructure Layer)
• APRIL is an activation system for the Qwest nationwide telecom network. It is used to activate multiple services like (PCS, CF, DND, *78, RAF, PIC / LPIC change, Activating lines, intercept on lines etc) on different switches like 1A, DMS100, DMS10, 5E, Ericson etc.
• Development of Rule based engine to validate business rules.
• Multiprocessor, Multithreaded high performance server architecture.
• Fault tolerant and Geographical redundancy.
• Switch interface implementations.
• Oracle backend Database schema creation.