P

Priya Agrawal

Co-Founder

Houston, Texas, United States17 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in ServiceNow platform implementation.
  • Proven track record in IT Service Management.
  • Strong focus on client satisfaction and operational efficiency.
Stackforce AI infers this person is a SaaS expert specializing in IT Service Management and digital transformation.

Contact

Skills

Core Skills

ServicenowIt Service Management

Other Skills

Adobe Illustrator 10.1Artificial Intelligence (AI)Asset ManagementBlack Box TestingCMDBCSMChange ManagementCoral Draw11.0Dream weaver MX2004Field Service ManagementHTMLITOMIncident ManagementKnowledge ManagementManual Testing

About

Spearheading Aiprus Software & Anagha InfoTech, my focus lies on delivering cutting-edge IT Service Management solutions. Am a passionate and results-driven platform implementation specialist with extensive experience in delivering innovative solutions on the ServiceNow platform. I specialize in IT Service Management (ITSM), IT Operations Management (ITOM), Digital Transformation, and Automation, helping organizations enhance their operational efficiency and drive business growth. With a strong focus on customer satisfaction and delivering value, I have led my team in providing scalable, end-to-end solutions tailored to meet the unique needs of each client. With a deep technical knowledge of ServiceNow and a keen understanding of business processes, I have successfully managed and implemented numerous ServiceNow projects, enabling clients to automate workflows, optimize service delivery, and improve decision-making. My goal is to empower organizations to leverage the power of ServiceNow to transform their operations and achieve sustainable success. In my current role, am exercising my skills in client relationship management, talent management, and lead generation. Our team successfully navigated complex negotiations and challenges, fostering robust partnerships and driving growth. I am committed to excellence in service delivery, operational efficiency, and client satisfaction, leveraging a collaborative approach to achieve strategic goals.

Experience

Aiprus software private limited

Co-Founder & Client Success Partner

Mar 2021Present · 5 yrs · Houston, Texas, United States

  • 1. Co-founded a leading technology solutions company focused on delivering world-class IT Service Management and digital transformation solutions using the ServiceNow platform.
  • 2. Lead the strategic direction and vision of the company, overseeing the development and execution of ServiceNow-based solutions that drive business process automation and enhance IT service delivery for clients across various industries.
  • 3. Collaborate with cross-functional teams, including project managers, developers, and business analysts, to ensure seamless ServiceNow implementation and customization.
  • 4. Provide expert consulting services to enterprises looking to enhance their ServiceNow capabilities in areas such as ITSM, ITOM, ITBM, HR Service Delivery, and CSM.
  • 5. Conduct workshops, training sessions, and knowledge transfer programs to empower internal teams and clients with the skills needed to maximize the potential of the ServiceNow platform.
  • 6. Cultivate long-term relationships with clients, ensuring continuous value delivery, while also contributing to business growth by identifying new opportunities and service offerings.
ServiceNow AdministrationProject Portfolio ManagementITOMIT Service ManagementServiceNow

Anagha infotech

4 roles

Director & Co Founder

Promoted

Apr 2019Mar 2021 · 1 yr 11 mos

  • Responsible for:
  • Client Relationship Management for commercial opportunities (Staffing & Managed IT Services).
  • Talent Management, Lead Generation & Opportunity Closures.
  • Negotiation, challenge resolution and networking within and Outside Organisation.
  • Lead 'HR Business Partners' (HR initiatives, Employee Relations, Conduct investigations, Uniform administration of policies and practices).
  • Partner with Compensation, Recruiting, Talent, and Benefits departments to address trends, organizational changes, and drive programs.
ServiceNow AdministrationProject Portfolio ManagementITOMIT Service ManagementServiceNow

Client Engagement Manager

Apr 2017Mar 2019 · 1 yr 11 mos

Global Operations Manager

Promoted

Apr 2014Apr 2017 · 3 yrs

  • In my current role:
  • Partner with Compensation, Recruiting, Talent, and Benefits departments to address trends, organizational changes, and drive programs.
  • Provide Business managers with strategic direction regarding organizational structure and approaches to leverage staffing and talent needs.
  • Oversee all policy development and compliance. Recommend policy enhancements that further HR and organizational initiatives.
  • Review and analyze data to identify trends and recommend solutions to improve the overall health of the organization and monitor the "pulse" of employees to ensure a high level of employee engagement.
  • Deliver HR core processes to business units including: performance management, change management, succession planning, staffing & selection, and salary planning.
  • Head the HR Operations, Policy Management and and You’ll demonstrate a high level of integrity and empathy, even in challenging situations.

Executive - Operations & Human Resources

Apr 2010Mar 2013 · 2 yrs 11 mos · New Delhi, Delhi

  • As a recruiter i am responsible for managing & handling all phases of the recruitment delivery operations.
  • Understand technical and functional skills required for job positions by interacting with project leads. Handle manpower planning, develop & implementing recruitment strategies for Talent Acquisition at minimum cost.
  • Handling a results-oriented team of committed IT Technical Recruiter, having expertise & solid track record in finding consultants through innovative searching tools & networking in competitive, high-tech markets.
  • Sourcing, identifying, screening and recruiting passive high caliber executive talent in the functional areas of Information Technology & Communications.
  • Creatively utilizing internet sourcing, social media and industry contacts to identify, network and recruit.

Planet web solutions pvt ltd.

Software QA Tester

Jan 2009Mar 2010 · 1 yr 2 mos · Jaipur Area, India

  • Software Testing and Quality Analyst:
  • Requirement Capturing & Analysis
  • Queries Resolution
  • Creation of Test Plan Document.
  • Preparation and Execution of Test Cases.
  • Reviewing Test Cases of other team members.
  • Functional Testing, Regression Testing, System Testing, UI & Design issues of the application across Browsers (End to End Testing).
  • Defect Reporting & Tracking using Bugzilla.
  • Verification & Closing of bugs fixed by the developer.

Componence portal pvt. ltd

Software Test Engineer

Apr 2008Dec 2008 · 8 mos · Jaipur Area, India

  • Software Testing and Quality Analyst:
  • Requirement Capturing & Analysis
  • Queries Resolution
  • Preparation & Execution of extensive test cases during and post coding phase based upon the design document and other project artifacts.
  • Functional Testing, Regression Testing, System Testing, UI & Design issues of the application across Browsers (End to End Testing).
  • Defect Reporting & Tracking using JIRA.
  • Verification & Closing of bugs fixed by the developer.

Interface technology

Software Engineer

Oct 2007Mar 2008 · 5 mos · Jaipur

  • Testing of various applications developed in Java, .Net Technology& Visual Basic 7.0.
  • Defects logging, verification and closure.

Education

Maharshi Dayanand University

Master's Degree — Masters of Computer Application

Jan 2007Jan 2008

Maharshi Dayanand University

Master's Degree — MSc. IT in Computer Science

Jan 2005Jan 2007

Arena Multi-Media

Diploma in Web Designing & Computer Graphics — Web Designing & Computer Graphics

Jan 2004Jan 2005

University of Rajasthan

Bachelor's Degree — Bachelor in Commerce

Jan 2000Jan 2003

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