Jan 2022 – Aug 2022 · 7 mos · India

• Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
• Designing the job descriptions
• Screening applicants for competency with the job requirements
• Sourcing candidates through database and different job portals
• Arranging telephone, video, or in-person interviews
• Performing background and reference checks
• Maintain a database of potential candidates for future job openings

Sep 2019 – Nov 2021 · 2 yrs 2 mos · India

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Knowing our products inside and out so that you can answer questions
• Send 100 mails per day
• Handling complaints to building strategies for improving the overall customer experience
• Resolve customer complaints via phone or email
• Familiar with CRM systems and practices

Aug 2017 – Oct 2018 · 1 yr 2 mos · India

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines, and policies
• Place or cancel orders
• Assist with placement of orders, refunds, or exchanges
• Maintaining a pleasant working environment for your team
• Familiar with CRM systems and practices