Malcolm Barnabas

Operations Associate

Mumbai, Maharashtra, India16 yrs 11 mos experience

Highly Stable

Key Highlights

16 years of experience in customer satisfaction and business growth.
Expertise in e-commerce and consumer experience management.
Proven track record in managing vendor lifecycles and marketing initiatives.

Stackforce AI infers this person is a seasoned professional in e-commerce and customer experience management.

Contact

Skills

Core Skills

Customer Experience ManagementBusiness Process Optimization

Other Skills

Analytical SkillsCoachingConsumer Experience ManagementCross-functional Team LeadershipCustomer ManagementCustomer ServiceData AnalysisData AnalyticsE-commerceLeadershipOperational SupportOperations ManagementPeople ManagementPerformance ImprovementProblem Solving

About

16 years of experience driving customer satisfaction and business growth in the internet industry. Expertise in e-commerce, travel, hospitality, sales, and consumer experience management. Delivered exceptional customer experiences across multiple channels (chat, voice, email) Core Competencies: - Customer Experience Management - Business Process Optimization - Sales & Account Management - Leadership & Team Management - Strategic Growth Initiatives - KPI & SLA Governance - Vendor Management - Budget Management

Experience

Kenvue

Consumer care

Oct 2023 – Present · 2 yrs 5 mos · Mumbai, Maharashtra, India

Managing the end-to-end vendor lifecycle, including onboarding, performance management, and contract administration for logistics, HCP, and service provider vendors
Partnering with marketing teams to design and deliver consumer-centric marketing initiatives that drive business growth and customer satisfaction
Developing training content that is clear, concise, and effective in driving knowledge retention and application
Leveraging data analytics to uncover consumer needs, preferences, and pain points, and translate them into business opportunities

Vendor ManagementData AnalyticsConsumer Experience ManagementCustomer Experience ManagementBusiness Process Optimization