Apr 2023 – Dec 2023 · 8 mos · Gurugram, Haryana, India · On-site

Feb 2022 – Apr 2023 · 1 yr 2 mos · New Delhi, Delhi, India · Remote

• Scaled engineering team from 7 to 50+ engineers of Dunzo Merchant Service (B2B arm) to support business with 1 million+ monthly orders across 10k Weekly active Merchants, 200+ API integrations & JioMart

Jun 2016 – Mar 2022 · 5 yrs 9 mos · Bengaluru Area, India

• Noticeboard is a communication platform for frontline teams.
• Our experience in leading teams across logistics, operations and retail made us acutely aware of a communication gap between central office teams and the non-desk workforce. Whether it was for effective training dissemination, policy updates, customer feedback, the processes in place to assimilate non-desk teams did not reflect the technology of today.
• Collaboration tools like Slack, Hipchat, Atlassian have gained popularity off late, however they are focused only on the knowledge workers, who are rarely more than 20% of the workforce. The entire enterprise communication revolution has bypassed 80% of the workforce that is non-desk, and mostly frontline.
• Nearly all the frontline workers today have a smartphone but they need to rely on consumer tools like whatsapp to get their work done. With Noticeboard, our aim is to resolve these communication challenges by connecting these frontline workers with central offices teams. Ultimately we believe Noticeboard can evolve to be the default workstation for the mobile workforce.
• We are looking for smart, energetic engineers who can join our frontend team and build and own entire web application.

Oct 2015 – Jun 2016 · 8 mos

Mar 2015 – Jan 2016 · 10 mos

• Myntra Logistics Last mile efficiency and customer experience
• People management, Budgeting & Planning, Process compliance & excellence
• Daily operations and handling spikes (up to 20X) in shipment volumes
• Budgeting and Team management responsibilities including hiring, development, grooming and managing expectations), team size 1800

Jun 2014 – Sep 2015 · 1 yr 3 mos

• Responsible for setting up marketplace Supply Chain – Vendor management, Inbound logistics, Warehouse management
• Customer Experience (Net Promoter Score) of marketplace supply chain
• Daily operations and handling spikes (up to 30X) in order volumes
• Budgeting and Team management (hiring, development, grooming and managing expectations), team size 400

Jun 2012 – Mar 2014 · 1 yr 9 mos · Gurgaon, India

• Understood business requirements to create product roadmap for marketplace systems
• Wrote product tech specs for development along with integration test cases
• Managed the product deployment timelines to ensure quick implementation
• Worked with cross-functional teams (business, software partner, warehouse, logistics) to facilitate smooth implementation

Jun 2012 – Mar 2014 · 1 yr 9 mos · Gurgaon, India

• Vendor operations – policy design, communication, implementation and monitoring
• Setting up and improvising processes related to Supplier On-boarding, Cataloguing, Stock & Prices, Dropship Fulfillment and Returns, Just In Time Fulfillment and Returns
• Managed day to day operations and exceptions involved
• Liaison between various vendors and internal teams (WH, Logistics, Production, Accounts)
• Budgeting and Team management (hiring, development, grooming and managing expectations), team size 25

Jun 2011 – Jun 2012 · 1 yr · Faridabad Area, India

May 2010 – May 2011 · 1 yr

• Understood business requirements by means of secondary and primary research to create product roadmap, scoping and MRD
• Created story boards and UI screens and published specifications to development team after doing differential analysis (PRD)
• Prepared a project schedule for the product, validated the output with requirements and managed its deployment and delivery
• Created marketing collateral and executed demos to various clients and stakeholders, actively contributed in pre-sales meetings
• Worked with cross-functional teams to facilitate smooth execution of project (development), deployment (systems), agent support (operations), marketing and pre-sales (marketing).
• As middle management worked in devising several policies and processes (mainly recruitment), managed campus recruitment

May 2009 – Jul 2009 · 2 mos

• Profiled 18 malls in 2 out of 6 in NCR regions for various attributes like positioning, catchment, trade mix, location etc
• Met and interviewed around 20 HNIs and developers for the purpose of primary data collection
• Contributed to the evaluation framework and excel model for ranking of malls and high streets and recommended 8 malls
• Prepared case studies on the practices followed by brands like Bose, Harrods and McDonalds for customer experience

Jul 2006 – Jun 2008 · 1 yr 11 mos

• Understood project requirements and provided development schedule
• Designed and developed various modules along with the test cases as per required
• Interfaced with client for trainings and project delivery and acceptance testing