May 2020 – Jul 2023 · 3 yrs 2 mos · Fort Lauderdale, Florida, United States · On-site

• Led the global engineering team of 65+ engineers distributed that built and powered the underlying platform for Citrix Cloud, a $300M ARR SaaS product offering within Citrix.
• Built Scalable Core Platform: Led the development and site reliability of mission-critical tier-1 services for the product, handling over 10+ million daily users.
• Enhanced Product Reliability: Initiated transformative changes across product development, platform, and SRE organizations, improving product quality and reliability.
• Optimized Cloud Operations: Realigned platform engineering and SRE priorities with product charters, resulting in a significant reduction in operational overhead, improved cost efficiency, and enhanced SLA adherence.
• Reduced Cloud Spend: Implemented advanced observability tools (Azure, Splunk, New Relic, Pingdom, and PagerDuty), resulting in notable improvements in availability and cost savings across multiple domains.

Nov 2017 – Apr 2020 · 2 yrs 5 mos · Bangalore, India · On-site

• Led the complete engineering organization at MoveInSync, India's largest B2B SaaS provider for employee transportation & corporate ridesharing. MoveInSync platform is used by several Fortune 500 companies across India, South Africa, and the Philippines.
• Scaled Engineering & Product Growth: Grew the tech team from 30 to 95+ engineers, supporting the exponential business growth from 45 to 240+ customers, including onboarding of dozens of Fortune 100 companies in India.
• Improved Product Reliability & NPS: Improved user experience & app rating (4.3 from 3.5), customer NPS by optimizing the backend infrastructure, backend services, databases, web, and mobile apps to support a peak load of 350K concurrent users and 99.95% product uptime.
• Modernized Legacy Systems: Led the redesign of the complete tech stack—Spring MVC monolithic systems into Spring boot based microservices, Java 8 to Java 11, AngularJS to Angular2, and Java to Kotlin for Android, and enabled the business to launch two new products.
• Fostered Agile Excellence: Spearheaded an agile culture across 20+ engineering teams, enhancing productivity and efficiency while managing 60+ microservices in production.
• Achieved Information Security Excellence: Owned company-wide efforts to secure ISO 27001 certification for two consecutive terms, strengthening data protection and client trust.

May 2016 – Oct 2017 · 1 yr 5 mos · India · Remote

• Platform Architect for Jivox's Marketing SaaS cloud. Jivox is an ad-tech platform for brands and advertisers to create, manage, and run creative ad campaigns.
• Improved product uptime, reliability & stability by building core foundational components for the SaaS cloud—designed multi-region redundancy for improving product uptime, instituted robust data backup and disaster recovery mechanisms to enhance customer experience and implemented infrastructure as code automation to improve engineering productivity.

Aug 2015 – Feb 2016 · 6 mos · Bengaluru, Karnataka, India · On-site

• India's largest SaaS-based telephony and communications technology provider, acquired by Gupshup. Led a 32-member cross-functional team of backend developers & SREs.
• Scaled product innovation and accelerated time to market by developing core platform services using FreeSWITCH, Python, Celery, and Django, which provided reusable capabilities through REST APIs for customer-facing products and solutions. The platform facilitated the creation of numerous successful cloud-based communication products, including the cloud contact center and IVR, and ensured 99.9% uptime for customers.

Jan 2015 – Jul 2015 · 6 mos · Bangalore, India · On-site

• - Led the team that built Myntra's tier-1 services, including product pricing, discounts, rewards, and wallets.

Jul 2011 – Dec 2014 · 3 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Apigee built a massively scalable API Management Platform, which is now an offering inside Google Cloud.
• Led a 10-member team that built critical functionalities for Apigee's API Platform. Designed backend components for the API Platform that ran on 5 regions of AWS and offered 99.99% uptime.
• Re-architected Apigee's API Analytics offering to a scalable, multi-tenant, geographically distributed application running on AWS that processed over 2 billion daily events.
• Implemented several web services in Java and Spring stack backed by PostgreSQL, Cassandra, and Redshift.

Oct 2007 – Jun 2011 · 3 yrs 8 mos · Bangalore, India · On-site

• Ampelion was a technology startup incubated and funded by India’s highest-ranking university, the Indian Institute of Science (IISc), Bangalore. Ampelion developed a cloud-based SaaS application that offers content personalization and recommendations to ISP consumers. Ampelion was one of the first few Indian startups based on Machine Learning (circa 2008).
• Laid the foundations for product development and built core machine learning backend and web services. Created novel machine-learning techniques based on collaborative filtering algorithms to recommend content to ISP consumers.
• Built backend applications on Hadoop, Java, Apache Axis2 and backed by MySQL, which were integrated within ISPs.
• Migrated the entire stack from the data center to AWS when cloud technologies were still nascent (circa 2010).

Apr 2006 – Oct 2007 · 1 yr 6 mos · Bangalore, India · On-site

• Developed Java and Spring based ETL pipelines for Data Warehousing and Data Mining applications.
• Built a POC using novel Machine Learning techniques for CRM problems with telcos, resulting in a peer-reviewed paper presented at the prestigious PAKDD 2008 conference.

Oct 2005 – Mar 2006 · 5 mos · Gurgaon, India · On-site

• First corporate job. Programmed in Java and Perl.

Aug 2004 – Sep 2005 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Researched and developed novel techniques for computational electromagnetic problems at the Supercomputer Education & Research Center (SERC) at IISc.
• Implemented parallel processing code with C and OpenMP for PARAM Supercomputer.
• Ran dozens of numerical simulations on the PARAM.