Nov 2022 – Apr 2025 · 2 yrs 5 mos · Delhi, India · Remote

• Successfully managed 40+ e-commerce clients across North America and Europe,
• Oversaw end-to-end CRO projects meticulously tracked on Asana
• Delivered 50+ website audits, leading to measurable conversion rate improvements validated through 200+ A/B tests.
• Facilitated collaboration among cross-functional teams (Design, Content, Development) to implement effective UX changes.
• Utilized analytics & user research tools such as Google Analytics, Shopify Analytics, Hotjar, Mouseflow, Userbrain, and Pickfu for continuous improvement.

Jun 2021 – Jul 2022 · 1 yr 1 mo · Bangalore · Remote

Mar 2020 – Feb 2021 · 11 mos · Dharamshala, Himachal Pradesh, India

• Created and managed a network of 80+ affiliate for app downloads and contest registrations
• 9K+ downloads with less than 30K spent. 750+ Paid customers in less than four months
• 20,000+ registrations for International Math Contest as a growth hack for increasing app downloads
• Design and maintenance of KPIs, Dashboards and Operational metrics
• Approached by Matrix Partners for the early-stage investment.

Jan 2018 – Mar 2020 · 2 yrs 2 mos

• Responsible for the upcountry Odisha & Jharkhand market having an annual base of 9 Crore
• Managing sales of insurance products and services to a portfolio of customers like JSPL, Nalco, L&T etc
• Improving ILGIC’s market share by penetrating into untapped market of emerging locations to gain business
• Identifying and developing new streams for long-term revenue growth and maintaining relationships with Brokers & IMFs
• Responsible for cross selling of ILGIC’s VAS & IOT products in order to provide complete risk management solution
• Organizing quarterly conclaves for existing & potential clients to increase the ILGIC’s brand & product awareness

Dec 2015 – Jan 2018 · 2 yrs 1 mo

• 1)New business development - to ensure a minimum threshold of new business month on month
• 2)Providing After-Sales servicing of Risk-Management Solutions & Value added services with direct client-interaction
• 3)Currently managing more than 12 corporate clients with a combined portfolio of more than INR 30 crores in the General Insurance Industry.
• 4)Earlier Managed corporate sales through broking channel & was responsible to maintain relationship with Major insurance broking firms
• 5)Executed channel partner engagement across the financial year & also conducted product training sessions for the channel partners
• 6) Increase sales through Up-selling and Cross-Selling of Risk-Management Solutions in Fire, Marine, Engineering, Motor, Travel, Health and Miscellaneous risk portfolios.
• 7) Responsible for overall profitability of the portfolio keeping in mind underwriting constraints, overall organisational needs and future growth expectations.

May 2015 – Dec 2015 · 7 mos · Mumbai Area, India

• Member of POD Team responsible for Business development & Pre-sales, handling end to end tie-up solution from MOUs to operational stage with the E-commerce clients
• Resposibilities includes :
• Lead generation
• Relationship management
• Cross selling & upselling of SME products

Apr 2014 – May 2014 · 1 mo · Bengaluru Area, India

• Optimized home delivery routes by 25% for all the customers coming under B2C revenue stream by path as well as order
• Identified and optimized operational bottle necks in the preparatory kitchen
• Automated the back office work in MS Excel & reorganized the data structure to be IT ready
• Gave valuable inputs in devising strategy for customer engagement and Brand & product positioning
• Took initiative in Business development & identified potential future business prospects in digital space & worked on SEO& digital marketing
• Developed a client mapping for iTiffin and identified new clients based on internal and external analysis using surveys & environment scanning

Jul 2011 – Jun 2013 · 1 yr 11 mos · Chennai Area, India

• Contributed as a team member to L1.5 (initial trouble shooting & issue analysis ) Network team
• Assured 100% availability of network to multiple clients such as TBG, ITT, TESCOBB critical to business requirements
• Formulated service improvement plans based on data analysis of health check, reports of routers, servers & bandwidths
• Verified & documented end to end details of a Root cause analysis report of incidents or network outages
• Supervised a team of 4 members for automation of key reports resulting in high efficiency per shift well before deadline
• Was the only ASE to maintain 100% SLA compliance & escalation free record across the service period