Swapnil Garg

DevOps Engineer

Gurugram, Haryana, India2 yrs 4 mos experience

Key Highlights

Proven track record of reducing TTR by 50%
Achieved 90%+ customer satisfaction in service delivery
Hands-on experience with enterprise-level network support

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with expertise in network operations and incident management.

Contact

Skills

Core Skills

Network OperationsIncident Management

Other Skills

Account ManagementBGPBorder Gateway Protocol (BGP)Cisco NetworkingCisco Systems ProductsCisco WirelessCisco routing/switchingComputer Network OperationsComputer NetworkingConfiguring VLANsDynamic RoutingEIGRPIP NetworkingIT OperationsIT Service Management

About

NOC Engineer | Network Operations Engineer | Cisco Network Specialist Results-driven networking professional with hands-on experience in NOC operations, remote troubleshooting, and enterprise-level network support. Proficient in LAN/WAN technologies, BGP, OSPF, MPLS, SD-WAN, and cloud-integrated network environments. Adept in incident management, service delivery, and performance monitoring using tools like SolarWinds, Grafana, and ServiceNow. Proven track record of reducing TTR by 50% and driving 90%+ customer satisfaction.

Experience

Open systems

Jr. Connectivity Engineer

Sep 2025 – Present · 6 mos · Noida · Hybrid

Bt group

Service Reliability Engineer

Nov 2023 – Sep 2025 · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

Hands-on experience with Layer 1–3 technologies including BGP, OSPF, MPLS, and TCP/IP-based routing protocols; performed configuration and optimization of Cisco routing/switching devices and WLCs.
Monitor and troubleshoot global enterprise networks using Cisco and SD-WAN solutions.
Managed 50+ weekly incidents with 90%+ CSAT and reduced Mean Time to Resolution (MTTR) by 50%.
Actively participated in on-call and 24/7 shift rotations to ensure uninterrupted service and rapid incident response.
Utilized ServiceNow and SolarWinds for incident lifecycle management and root cause analysis.
Collaborated with global teams for configuration changes and seamless ticket handoffs.
Ensured compliance with ISO 20000 standards for service delivery and documentation.

BGPOSPFMPLSTCP/IPCisco routing/switchingSD-WAN+4