Sourav Bhattacharya

Operations Associate

Kolkata, West Bengal, India8 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Trained over 900 employees successfully.
Established a new program that boosted NPS by 71%.
Awarded Master of Excellence at Concentrix.

Stackforce AI infers this person is a BPO training and development expert with a focus on employee performance enhancement.

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Skills

Core Skills

Training & DevelopmentInstructional DesignPerformance ManagementTeam Leadership

Other Skills

ADDIEAdaptabilityAdult EducationAdult Learning MethodologiesAnalytical SkillsCoachingCommunicationContact CentersContent CreationContent ManagementCross-Cultural Communication SkillsCustomer Escalation ManagementCustomer Relationship Management (CRM)Customer ServiceDriving Results

About

✔️Dedicated training professional with 6+ years of experience in designing, delivering, and optimizing employee development programs. ✔️I have proven track record of enhancing workforce capabilities, boosting productivity, and driving organizational growth. ✔️I am skilled in instructional design, coaching, and talent development. ✔️I have been associated with the biggest giants in the corporate as a Program Trainer and have been training professionals in Customer Service Skills, Empathy, Ecommerce Support, Credit Services, Telecom Support and Escalation Handling. ✔️Successfully trained 900+ employees and helped in establishing a new program with my Team and supported Operations throughout the ramp. ✔️Set-up a new LOB which went on to become an instant success and increased the NPS score by 71% and reduced the repeat calls by 35%. ✔️Winner of Master of Excellence Award - Concentrix (2019) ✔️Winner of The Rising Star Award - Wizard E Marketing (2017)