Sanjay Singh

Operations Associate

South Delhi, Delhi, India4 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 4 years of experience in service industry.
Expert in vendor management and team leadership.
Proven track record in performance excellence.

Stackforce AI infers this person is a SaaS-focused professional with strong capabilities in service delivery and team management.

Contact

Skills

Core Skills

Project ManagementCustomer Relationship Management (crm)Customer SupportTeam LeadershipMaintenance And RepairOperations Management

Other Skills

Analytical SkillsAutomationBreakdownBuisness analystBusiness AnalyticsBusiness DevelopmentBusiness-to-Business (B2B)C++CATIAClient RelationsClient ServicesCoachingCommunicationContact CentersCross-functional Team Leadership

About

Experienced Engineer with over 4 years in the service industry, specializing in vendor management and team leadership. Proven track record in handling escalations, driving performance excellence through regular audits and targeted training programs. Skilled in ensuring high-quality service delivery by effectively collaborating with third-party vendors and aligning them with organizational goals.

Experience

Dyson

2 roles

Senior Services Engineer

Promoted

Jul 2021 – Present · 4 yrs 8 mos

Software tools integration like 10to8(Calendar tool) and VDI(Virtual Desktop Interface) for Vendors and Service
partners.
Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
Managed a team of staff, including scheduling, training, and performance management.
Ensured compliance with company regulations and industry standards.
Analyzed financial data to identify trends and areas for improvement.
Developed strategies to optimize service performance and increase profitability.
Single-handedly maintained the Machine Complaints Report, conducting root cause analysis for each reported
issue.
Conducted root cause analysis of issues and implemented process improvements to drive continuous enhancement
of client services.
Monthly and quarterly audits of vendors and service engineer to maintain work hygiene

Retention StrategiesMentoringBusiness AnalyticsCustomer OnboardingProject ManagementTroubleshooting+45

Service Engineer

Jul 2021 – May 2023 · 1 yr 10 mos

Retention StrategiesMentoringBusiness AnalyticsTeam BuildingData AnalyticsTeam Leadership+35

Sandhar automotives - india

Maintenance Engineer

Jul 2019 – Aug 2019 · 1 mo · Gurugram, Haryana, India

Completed internship from Sandhar Automobiles, Gurugram. Worked there in maintenance engineer.
Learned about the basic skill set and discipline required to be an important aspect of the organization.
Completed a project on line balancing and helped in the increase in production sales by 2 crore per annum.

Maintenance and RepairProject ManagementTroubleshootingMaintenanceRoot CauseTechnical Specs+6