Ajit Malik

Business Development Executive

Surat, Gujarat, India3 yrs 1 mo experience

Key Highlights

Achieved 85% customer retention rate at BYJU'S
Expert in email authentication and DNS configuration
Strong client relationship management skills

Stackforce AI infers this person is a Customer Support Specialist in SaaS with a focus on email solutions.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Email AuthenticationCustomer SatisfactionOperations ManagementCustomer RetentionCommunicationBusiness Development

Other Skills

Customer ServiceDMARCDNS & Domain ConfigurationDomain ManagementEmail Deliverability & MonitoringEmail Security & Authentication SkillsEnglishFinancial ServicesHealthEaseManagementPost-Sales SupportProblem SolvingTechnical SupportTrainingWorkspace Admin

About

As a Product Support Specialist at Inbox Automate, I provide high-quality client support, resolve inquiries efficiently, and collaborate with internal teams to enhance customer satisfaction. My work includes managing email authentication setups, troubleshooting product issues, and supporting cold email tool integrations, helping to optimize outreach infrastructure. With a Bachelor of Technology degree in Computer Science, I bring technical proficiency to my role, including DNS configuration and DMARC implementation. My values center on delivering seamless support and fostering strong client relationships to drive scalable growth and retention.

Experience

Inbox automate

Product Support Specialist

Apr 2025 – Present · 11 mos · Remote

Led strategic partnerships with top-tier agencies to drive scalable revenue growth
Providing timely, high-quality support and resolving client inquiries efficiently
Led strategic partnerships with top-tier agencies to drive scalable revenue growth.
Troubleshooting product issues and capturing feedback for continuous improvement
Collaborating with internal teams to drive customer satisfaction
Managing domain, DNS, and email authentication setups (SPF, DKIM, DMARC)
Handling Google Admin & Outlook configuration, user management, and profile setup
Supporting cold email tool integrations, CRM syncs, and automated inbox management

Customer Relationship Management (CRM)Email AuthenticationWorkspace AdminProblem SolvingDomain ManagementOperations Management+1

Indmoney

Executive • Client success & operations

Jan 2025 – Apr 2025 · 3 mos · Gandhinagar, Gujarat, India · On-site

Built and maintained strong client relationships to drive retention and satisfaction
Streamlined operational processes to enhance efficiency and service delivery.
Collaborated with internal teams to ensure prompt and effective resolution of customer requests.
Provided expert support on trading, portfolio management, and investment-related issues

Customer SatisfactionFinancial ServicesOperations ManagementProblem Solving

Byju's

2 roles

Support Specialist- Retention

Promoted

Dec 2023 – Jan 2025 · 1 yr 1 mo · Remote

Achieved an 85% customer retention rate and consistently generated 2.5 lakhs in monthly revenue for the organization.
Handling social media and CEO escalations, ensuring prompt resolution of high-priority customer concerns.
°Managing cancellation requests, providing a smooth experience while maintaining customer satisfaction
Proficient in CRM utilization for streamlined operations and customer interaction
Managed an extensive customer base, multitasking between communication, operations, and payments

Customer RetentionCustomer SatisfactionPost-Sales SupportOperations Management

Student Success Specialist

Sep 2023 – Apr 2024 · 7 mos · Remote

1. Provide timely and personalized assistance to online students, addressing their questions, concerns, and challenges.
2. Guide new students through the onboarding
process, helping them understand the online learningplatform and its features
3. Maintain accurate records of student interactions,
concerns, and progress for reference and analysis. 4. Share relevant educational materials, study guides, and resources to enhance student's learning
experiences.
5. Gather feedback from students to identify areas
for improvement in the student support process. 6. Attend regular training sessions to stay updated on policies, technologies, and procedures.
Skills: Customer Support Critical Thinking. Customer Relationship Management (CRM) Freshdesk after glow Communication Time Management

Pw (physicswallah)

Associate

Apr 2023 – Sep 2023 · 5 mos · Bhubaneswar, Odisha, India · On-site

CommunicationTrainingBusiness DevelopmentCustomer Relationship Management (CRM)Problem SolvingCustomer Service

Intellipaat

Business Development Associate

Nov 2022 – Apr 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

Search Engine Optimization (SEO) Lead Generation Business-to-Business (B2B) Software as a Service (SaaS). Online Advertising Client Rapport Customer Service

CommunicationTrainingBusiness DevelopmentCustomer Relationship Management (CRM)Problem SolvingCustomer Service