Mar 2024 – Sep 2024 · 6 mos · Ahmedabad, Gujarat, India · On-site

• Working with multiple clients across diverse sectors like pharmaceutical sales, retail and recycling, helping them pivot to digital-first workflows & strategies.

Jun 2022 – Feb 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Built the company’s first dedicated customer support product suite, spanning across 3 platforms. Drove 100% digitization of all brand and buyer issues using a ticket-based mechanism. Automated
• 80% ticket replies.
• Engineered Cash-On-Delivery order verification services, reducing fake orders by 20% and contributing an additional monthly revenue of INR30,000.
• Oversaw the automation of the entire billing and invoicing systems of the company. Built 0-to-1 visibility on COD cash flow and expense reporting for clients.
• Led the development of new onboarding and integration flows, significantly reducing brand activation TAT from 20 days to 14 hours.
• Spearheaded the implementation of automated reports generation, resulting in a weekly time savings of over 100 manhours.
• Solely managed tech support for a client base exceeding 80 enterprises, ensuring seamless operations and customer satisfaction.
• Directed hiring pipelines for various roles across tech support, data analytics, and product teams, mentoring over 7 new hires.

Jul 2021 – Apr 2022 · 9 mos · Bengaluru, Karnataka, India

• ∙ Oversaw the expansion of operational colleges for the student credit card vertical, doubling
• the number of operational colleges. Worked on prototype models using qualitative and quantitative
• indicators about an institution to predict the credit-worthiness of students from a specific
• college.
• ∙ Built monitoring dashboards to assess performance of various operational and risk automations.
• Used these insights to suggest improvements to presently existing automation models.
• ∙ Built regression models that predict the number of API requests with up-to 99% accuracy,
• which were then used to forecast demands and negotiate prices with technology vendors.
• ∙ Introduced statistical optimization and monitoring into manual KYC operations. Statistically
• optimized daily task limits that led to a 20% rise in process efficiency.

Jan 2021 – Jul 2021 · 6 mos · Mumbai, Maharashtra, India

• ∙ As an intern in the New Product Development team, I participate in the full product development cycle including Project planning and research, data analysis, building an investment
• thesis, extensive back testing and presentations.
• ∙ Conducted rigorous cross sectional and time series analysis on Carbon Emissions data-set
• of over 7000 companies(representing 75% of total Morningstar indexes invest-able universe).Built Z-Score based outlier tests to find aberrations and inconsistencies across various
• cross sections.Presented sector, emissions scope and datasource-wise insights to the senior
• management of the company.
• ∙ Undertook investigative research on principles of Circular Economy and it’s implementation to
• build thematic indexes.

Feb 2020 – Dec 2020 · 10 mos · Hyderabad, Telangana

• ∙ Started a service-based company from scratch, primarily helping students find internships and
• freelance projects from various early-stage startups.
• ∙ Our business model yielded in profits of over 15,000 with virtually 0 investment, incubation or even an office space. Catering to over 10 client companies and helping students get total internships worth 150,000 within 2 months.
• ∙ Built the entire business online, in the middle of the CoVID - 19 pandemic. Had a high NPS score of 8.4.

May 2019 – Jul 2019 · 2 mos · Ahmedabad Area, India

• ∙ Got exposure to the everyday functioning of the textile plant and it’s processes,analysed qual-
• ity management and control processes.
• ∙ Created a strategy on implementation of online B2C sales by analyzing various available plat- forms on terms of UI/UX ,ease of onboarding and acceptability in a govt. controlled PSU set- ting. The outcomes were used by the social media marketing team to explore implementation of online sales channels.
• ∙ Gathered information and experiences from over 10 cloth traders in the city to understand the supply chain and their experience with online sales platforms. Listed the bottlenecks that they faced and incorporated them in my report.

Apr 2019 – Apr 2020 · 1 yr · Hyderabad, Telangana, India

• ∙ Lead end-to-end execution of large scale events involving the top names of Bollywood and entertainment industry like Vishal Shekhar, Amit Trivedi, Ashish Shakya etc. Managed artist on-and-backstage requirements & artist budgets of over INR 3 million.
• ∙ Researched artists on basis of various parameters like linguistic preferences of the potential audience, preferences of the audience in terms of genres, marketability of the artist brand etc. by employing quantitative and qualitative methods. Worked on pitching & managing talent vendors.
• ∙ Strategized on amplification of event publicity and outreach, converted the publicity into ticket sales by managing various sales channels.

Jun 2018 – Jul 2018 · 1 mo · Ahmadabad, Gujarat, India

• ∙ Developed elementary knowledge of plant manufacturing operations, Research and Devel- opment methodologies and Quality Control operations. Analyzed the protocols set up by WHO:GMP for manufacturing practices and analysed their implications and motivations
• ∙ Created suggestions on implementing industry 4.0 principles in the plant by introducing auto- mated parameter checking in-situ process.
• ∙ Leveraged the knowledge gained to improve my SGPA from 5.1 to 7.65 within 4 semesters, which lead to my CGPA increasing from 5.64 to 7.02.