Feb 2022 – Apr 2022 · 2 mos · North Vancouver, British Columbia, Canada

Nov 2020 – Present · 5 yrs 6 mos

• Provided the customers with delightful service by processing transactions with good speed during festive season to help the customers reduce their checkout time by 5-10%
• Analysed and solved customer queries by helping them locate the products best suitable for their needs which resulted in 20% increase in returning customers
• Handled 100+ customers daily by presenting a knowledge of relevant product information to solve their queries which resulted in increased customer satisfaction by 15%

Jun 2018 – Feb 2020 · 1 yr 8 mos · Gurugram, Haryana, India

• Innovated a new workflow by trimming down the number of data entry steps involved in the data entry process which helped the organization save 1.5 Fully Trained Employee (FTE) annually
• Analysed customer provided data in ACORD forms by evaluating their desired coverage requirements and providing them with the best suitable insurance package
• Helped the organisation by learning new process from our U.S. based clients and successfully implementing it and training other employees on it to ensure more coverage for our customers
• Reminded customers for their policy renewals by notifying them through email so that they don’t miss their policy renewal date resulting in increased customer satisfaction by 15%