May 2023 – Nov 2024 · 1 yr 6 mos · Brisbane, Queensland, Australia

• Collaborated with stakeholders to design and implement a comprehensive job process for the high-revenue Hotshots team, consolidating tasks such as assigning jobs to subcontractors and drivers, tripping the job, and manifesting.
• Achieved revenue increase in Hotshot team revenue within six months by enhancing productivity, improving time management, and significantly reducing manual work.
• Led a project to transition the Hotshots team from using Excel spreadsheets to Power BI for data capture, aiming to create a reliable source of truth and improve data accuracy.
• Gathered comprehensive requirements through stakeholder sessions, including brainstorming, interviews, and process mapping, to understand team needs and data requirements.
• Extended the functionality designed for the Hotshots team to the Full Loads team, optimizing their workflow and enhancing operational efficiency.
• Developed an improved functionality in already existing online system to capture subcontractor fit-to-work data, transitioning from a manual process and ensuring better data capture and compliance.
• Conducted User Acceptance Testing (UAT) and System Integration Testing (SIT) to ensure the functionality and reliability of the new systems.
• Created detailed user guides and provided end-user training to multiple stakeholders, ensuring smooth adoption and effective use of new systems and processes.
• Facilitated workshops and requirements elicitation sessions to support the business in adopting newly defined processes and system implementations.
• Standardized processes across teams to ensure consistency and reliability, leading to improved operational efficiency and data accuracy.
• Utilized tools such as JIRA for project management, Visio for process mapping, SQL for data analysis, and Paint for creating mockups.

Oct 2021 – Apr 2023 · 1 yr 6 mos · Brisbane, Queensland, Australia · Hybrid

• Responsible for implementation & deployment of end-to-end digital solution for the COVID 19 Vaccination Program with Australian Immunisation Register (AIR), utilising Microsoft Dynamics 365 and Power Apps.
• Actively engaged with multiple business stakeholders for understanding the requirements and designing the solution in a rapidly changing environment as a first response to the covid vaccine management.
• Responsible for conducting business requirement workshops, analysing them, and documenting the viable, cost effective and robust solutions, for stakeholder approval.
• Responsible for business process modelling of the solution, use case design, communication, approvals etc.
• Involved in closely working with business and delivery teams to manage the expectations, resolving queries and work stack as per defined project timelines.
• Involved in requirement grooming and refinement sessions, managing product backlogs, approving delivered solutions in show & tell sessions etc.
• Responsible for planning and conducting workshops with the end user for delivered solutions. Also involved in creating user guides, video guides, release documentation etc.
• Collaboratively involved in planning sessions, retrospective sessions, inspect & adapt sessions, show & tell sessions etc.
• Key role in recording and managing any risks, impediments, blockers, dependencies during the sprint with relevant stakeholders.
• Actively explored ways to improve and deliver better solutions by improvising processes and conducting lessons learnt session in team collaboration.
• Experience in helping the first-response support team in assessing issues raised by the business and helping them assist with appropriate resolutions or workarounds.
• Responsible for managing solution documentation in Confluence and collaboration tools such as Teams etc.
• Responsible for defining and gathering dashboard reporting requirements for end user reporting.

Apr 2021 – Sep 2021 · 5 mos · Brisbane, Queensland, Australia

• Engaging with the stakeholders and delivering end to end ownership of automation processes in an agile fashion(Process Lifecycle: Process design, Testing (FT, UAT) and Go-Live).
• Managing relationships with stakeholders including SME, outsourcing team, Delivery Leader and Robot Manager to drive satisfaction with solution delivery.
• Identifying and extracting requirements from thestakeholders by conducting one-on-one catchups and document analysis.
• Translating business requirements into functional requirements and developing process documentation in Confluence and End to End (E2E) process maps in ARIS.
• Contributing to estimation of development, and driving and managing performance of code development to ensure target timeframes are achieved.
• Assessing risk on any new and changed systems/processes and recommending controls where required.
• Supporting change management and working cohesively with stakeholders to overcome barriers.

Jan 2021 – Jun 2021 · 5 mos · Brisbane, Queensland, Australia

• Performing research on potential industry partners to gather them for events like Hackathon, Professional development workshops, Industry night and Speed Networking.
• Actively reaching out and maintaining relationship with the stakeholders.
• Looking for sponsorships for events and making sure the requirements are well documented and presented to them.
• Managing fortnightly email newsletters for the Industry Partners to keep them up to date.
• As one of the core members of the organizing committee of QUTBANDS and speed networking event, I and the Treasurer managed to bring sponsorships worth $2000 from numerous companies which led to a successful event helping around 15 students secure entry level positions in BA and Data Analyst roles.

Aug 2020 – Dec 2020 · 4 mos · Brisbane, Queensland, Australia

• Creating and publishing event posts on LinkedIn, Facebook and Instagram after continuous brainstorming and effective communication with the team through zoom and Facebook messenger.
• As a team successfully organising events like Industry Catch-up, Speed Networking by two months prior planning, team-meetings with the information presented verbally and in writing.
• Leading the team of two people for Speed Networking to ensure on the spot problem solving for queries through prior creation of FAQ's.
• In total 90+ participants from all over QUT for the speed-networking event with more than thirteen companies participating to take one one-on-one interview with each student for five minutes.

Jan 2020 – Apr 2021 · 1 yr 3 mos · Brisbane, Australia

• Handling the Cash Register.
• Greet customers and answer their questions about menu items and specials.
• Take food and drink orders from customers.
• Serve food and drinks to customers at the counter.
• Clean assigned work areas, tables, serving counters, utensils.
• Replenish and stock service stations.

Nov 2019 – Feb 2020 · 3 mos · Rocklea

• Setting up and packing down the stuff of the market involving heavy tables, chairs, markets signs and
• equipment’s.
• Designed table and chairs layout as given by team leader.
• Keeping the venue clean and organized.
• Leveraged exceptional interpersonal skills to quickly solve customer issues